Senior Director, Chief of Staff to the Senior Vice President, Brand

Overview

Senior Director, Chief of Staff to the Senior Vice President, Brand

The Capital One Brand department is looking to add a Senior Director, Chief of Staff to the Brand Planning and Insights, Advertising, Media, and Sponsorships team. The Chief of Staff role is largely about relationships and activating intent. The Chief of Staff is a connector for everyone else in the organization and operates as a strategic partner for the Senior Vice President of Brand and his executive leadership team. You will balance big picture, strategic thinking with the realities of tactical execution and be able to recognize overlaps in plans, processes, people, and many other facets of a high-functioning organization. You will have access to people and data at all levels and disciplines and keep at least one ear and one eye open to gauge the energy of the organization at all times. You are both a first line of support for associates and a direct extension of Senior Leadership priorities to the organization. 

What you’ll do

Support Senior Leadership Team

• Serve as a trusted advisor, confidential thought partner, and act as a sounding board to the Senior Vice President of Brand as well as his leadership team to drive forward business decisions, results, and team engagement.

• Develop and iterate management practices (Senior Leadership Team and Organization) to enable transparency, efficiency and effectiveness of our organization

• Prepare agendas, coordinate materials, and facilitate management practices and meetings

• Facilitate defining business priorities and strategy drive goal setting effort for the organization, inclusive of cascading information through the organization, managing artifacts, and coordination of regular business reviews of key investments and initiatives

• Ensure the Senior Vice President of Brand and the leadership team’s time is focused on the highest leverage activities related to priorities in partnership with administrative assistant team, helping to make connections between teams when applicable

• Develop relationships within direct and extended team members to be able to act as an informed and helpful sounding board and thought partner

Advance Strategic Initiatives

• Launch and then manage department-wide marketing activity intake process (currently in pilot) to allow the Brand Leadership team to oversee intent and prioritize resources against highest leverage activities

• Lead planning activities among the Senior Leadership Team to develop team goals and own reporting of progress throughout the year using appropriate weekly, monthly and quarterly rituals

• Create the structure and content for team meetings and fun activities in coordination with VP team to increase value of events; build and lead the execution of a tower recognition program to foster team culture

• Manage team budget, risk, and legal best practices and processes for Senior VP's team; streamline the process for managing Card and Bank marketing budgets across Brand department

• In partnership with HR and internal People team partners, counsel leadership team on organizational design, change management, and headcount planning processes

• Partner with HR and our internal People team partners to execute key associate activities including Talent & Performance Management, All Associate Survey information gathering and analysis, and managing recruiting pipeline and priorities

• In partnership with Brand Solutions manage team budget, risk, and legal best practices and processes for Managing VP's team

Manage Communications and Special Projects

• Create a calendar of regular communications from Senior Vice President and VP leadership team in partnership with Brand department communications strategies and resources to provide context to team throughout the year

• Partner with the Senior Vice President of Brand to develop internal and external speaking engagement and thought leadership materials with an eye towards evangelizing the disciplines of Brand and the Brand department at Capital One.

• Provide recommendations on ways to improve the advertising creative and production process (in consultation with VP of Advertising) to make it more efficient and less people intensive

• Work with the leadership team and communications team to plan and execute key messages and deliver to internal/external audiences with a high priority on consistent, frequent organizational communications

You want to be an Evidence-Based Marketer who...

As an Individual :

• Your curiosity is endless. There’s always something else to learn.

• You’re flexible and not afraid of change—in fact you welcome the challenge.

• You share your point of view, but seek out what might be missing and listen.

• You have big ideas and know the best ones are driven by proof, persistence and patience.

• You’re a storyteller. You simplify the complex and compel your audience to act.

• You know how to enjoy yourself. While fun isn’t mandatory, it certainly seems to follow you.

• You care—about the work, your team and the customers you serve.  

As a Leader :

• You value authenticity over perfection. You lead with empathy, vulnerability and honesty. 

• You deeply invest in understanding the humans around you. 

• You say what needs to be said and work hard to find the right words.

• You’re an expert. You also know when you’re not and need to find one.

• You use all this - to make things happen, create amazing work and inspire others.

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 10 years of experience in a Chief of Staff, executive strategy, marketing strategy, business management role or a combination

Preferred Qualifications:

• Masters Degree in Business Administration, Marketing, Creative or related field

• Strategy or Consulting experience

• At least 7 years of experience working on in-house or agency marketing and creative teams

• At least 5 years of experience supporting executive level strategy and business objectives 

• Experience working with a Fortune 100 company
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $269,600 - $307,700 for Sr. Director, Chief of Staff

Richmond, VA: $245,100 - $279,800 for Sr. Director, Chief of Staff

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).