DME Operations Coordinator (Cantonese or Mandarin Speaking)

Job Title: DME Operations Coordinator *Bilingual Chinese*
Department: Operations DME

About the Role:
We are currently seeking a highly motivated DME Operations Coordinator. This role will report to the Director DME Operations and will follow established procedures to assist customers in an empathetic and caring manner to process DME supplies orders. The DME Operations Coordinator will work closely with the DME Operations Supervisors to support the Department with incoming telephone calls contacting members processing new orders and refills maintaining compliance set and service in person appointment assemble DME supplies unload new DME supplies from pallets inventory management and deliver bedside DME supplies to members in Hospitals and Skilled Nursing Facilities. Other duties will also be assigned to balance Workload between the team.

What Youll Do

• Respond to incoming telephone calls and assist members with empathy and professionalism
• Confirm new orders via telephone schedule in-person appointments or gather information for shipping
• Process and track supply orders through DME software (e.g. Brightree)
• Assemble restock transport and deliver DME supplies to designated locations (including hospitals and skilled nursing facilities)
• Lift move and unload DME supplies (up to 50 lbs.)
• Perform inventory counts and track inventory levels
• Perform and assist with Orthosis (bracing) fittings diabetic shoes and custom inserts measurements
• Conduct in-person service appointments including dispensing supplies performing measurements and providing other product-related support
• Contact patients to retrieve DME supplies
• Scan upload and maintain digital documentation (e.g. delivery documents forms compliance documents etc.) into DME database
• Complete compliance surveys for dispensed supplies
• Support Director of DME Operations DME Operations Supervisors and DME department with clerical and order management tasks (ex. supplies inventory tracking)
• Maintain a clean and organized workspace
• Perform other administrative tasks as assigned to balance departmental workload
• Other duties as assigned

Qualifications

• High School Diploma or equivalent (Associates degree preferred)
• Fluent Chinese is required. Vietnamese or Spanish highly preferred as well.
• Experience in healthcare operations/logistics or customer service role
• Proficient in Microsoft Outlook Excel and other software applications (e.g. Brightree)
• Ability to type at least 60 wpm
• Ability to lift up to 50 lbs
• Clean driving record
• Strong attention to detail time management and communications skills
• Highly motivated and able to work with multiple tasks simultaneously
• Demonstrated empathy and professionalism when interacting with patients customers and other team members
• Ability to follow company policies compliance standards and HIPAA guidelines
• May be required to work overtime to meet departmental objectives/goals

You are great for this role if :

• Highly organized and detail oriented with an ability to multi-task in a fast-paced setting
• Prior experience with durable medical equipment (DME) preferred
• Understanding of Incontinence Wound Care Ostomy and Urology supplies
• Knowledge of Brightree software
• Excellent oral writing and typing skills
• Understanding of Health Plan compliance and Federal regulations and standards

Environmental Job Requirements and Working Conditions

• This position is full-time in office. The office is located at 568 Garvey Ave. Monterey Park CA 91754.
• The total compensation target pay range for this role is: $23.00 - $26.00/hr. The salary range represents our national target range for this role.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics. All employment is decided on the basis of qualifications merit and business need. If you require assistance in applying for open positions due to a disability please email us at to request an accommodation.

Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Experience:

IC