Non-Employee Content and Asset Manager

CMDB Specialist

We are seeking a skilled specialist to advance enterprise-wide Configuration Management Database (CMDB) initiatives. The role is critical to improving IT Asset Management maturity, ensuring regulatory compliance, enabling operational efficiency, and driving integration across platforms.

The specialist will collaborate on CMDB strategy, architecture, governance, and operational processes, supporting Service Mapping, CI lifecycle automation, and data quality initiatives. This role requires strong collaboration across Cybersecurity, Enterprise Architecture, Application, and Infrastructure teams to maintain CMDB integrity and support audit readiness.

Key Responsibilities:

• Collaborate on the ServiceNow CMDB strategy, governance, and operational practices to ensure effective lifecycle management of Configuration Items (CIs).
• Optimize and govern ServiceNow Discovery schedules, ensuring accurate CI population and alignment with asset and lifecycle automation.
• Maintain strong partnerships with Cybersecurity, Enterprise Architecture, Application, and Infrastructure teams to align CMDB practices with security, architecture, and operational standards.
• Lead CMDB data quality and remediation efforts, resolving gaps in collaboration with CI and asset owners.
• Support ServiceNow Service Mapping of IT business services, enabling accurate representation of service dependencies.
• Perform end-to-end CMDB operational processes, enforcing data standards, policy controls, and governance frameworks.
• Manage integration and decommissioning of legacy CMDB tools while supporting asset registration, discovery, and ongoing data quality initiatives.
• Drive audit readiness and reporting to meet regulatory and compliance requirements.

Required Skills & Experience:

• Hands-on experience with ServiceNow CMDB, Discovery, and Service Mapping.
• Strong understanding of CI lifecycle management, asset management, and data governance practices.
• Experience collaborating across Cybersecurity, Infrastructure, and Application teams.
• Expertise in CMDB data quality, remediation, and policy enforcement.
• Familiarity with IT Asset Management processes, regulatory compliance, and audit readiness.
• Excellent analytical, problem-solving, and communication skills.

Preferred Qualifications:

• Experience with enterprise IT service management (ITSM) platforms and integrations.
• Knowledge of automation, scripting, or ServiceNow workflow enhancements.
• Exposure to regulatory frameworks and IT compliance standards.