Guest Services Lead Receptionist

Job Title

Performs basic work providing excellent customer interactions as the primary customer interaction with visitors at the New Brighton Community Center. Provides leadership and work direction to staff at the Guest Service Desk.

Essential Functions

• Leads the Guest Service Desk.
• Coordinates rentals for parties and large group bookings.
• Responsible for cashiering and receipting of all fees, processing of daily use passes, promptly scanning membership cards, accurate, daily reconciliation according to the approved cash handling procedures. Retrieves and balances money drops from safe.
• Greets and assists customers on the phone, in person and via e-mail; provide information to customers as needed. Demonstrated ability to communicate with the public in a courteous and tactful manner which projects a favorable image of the City of New Brighton.
• Anticipates/discovers problems with registration information or point of sale issues before they happen, and recommends solutions to the problems.
• Assists in the training of new Guest Services Representatives through established processes and procedures. Consistent communication with guest service representatives on policy change.
• Alerts facility staff to customer questions or needs and are provided with the information needed to plan and run their respective programs and events.
• Responds to accidents and/or emergencies.
• Problem solves with the ability to tackle a problem by using logical, systematic, sequential approach; make a systematic comparison of two or more alternatives; notices discrepancies and inconsistencies in available information; identifies a set of features, parameters or considerations to take into account, in analyzing a situation or making a decision.
• Completes various office support duties and housekeeping tasks as needed.

Minimum Qualifications

High School Diploma or GED with moderate work-related experience.

Competencies Common to All Positions

• Developing and maintaining a thorough working knowledge of all department and applicable City policies and procedures in order to help facilitate compliance with such policies and procedures by all personnel.
• Demonstrating by personal example the service excellence and integrity expected from all staff.
• Developing respectful and cooperative relationships with co-workers, including willing assistance to newer staff so job responsibilities can be performed with confidence as quickly as possible.
• Conferring regularly with and keeping the immediate supervisor informed of all important matters pertaining to those functions and job responsibilities for which accountable.
• Representing the City in a professional manner to the general public and other outside contacts / constituencies in a manner that helps maintain and enhance New Brighton's reputation as a well-managed City.
• Demonstrating a commitment to diversity, equity, and inclusion.

Core Values Common to All Positions

• Innovation: We embrace innovation by staying curious, adaptable, and growth-minded while balancing new ideas with practical solutions.
• Excellence: We strive for excellence by delivering high-quality work with flexibility, support for one another, and meaningful service to our community.
• Optimism: We choose optimism in how we show up each day, bringing positive energy, encouragement, a sense of fun, and a focus on solutions.
• Connection: We build strong connections by communicating openly, working collaboratively, and creating a space of trust, support, and inclusion.

Disclaimer

The information listed above reflects minimum standards and illustrations of the various types of work that may be performed. The omission of specific job functions, requirements, or tasks does not exclude them from the job if the work is similar, related, or a logical extension of the work assigned. This job description does not constitute an employment agreement between the employer and employee.

The City of New Brighton is an Equal Opportunity Employer.