Senior Account Manager, Key Accounts

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.


Position Summary

Kaseya is seeking a highly strategic and commercially driven Senior Account Manager, Key Accounts to own and expand relationships across a select portfolio of our most critical enterprise customers.

This is a senior individual contributor role focused on driving long-term customer value, retention, and significant revenue expansion. You will operate as a trusted advisor at the executive level, aligning Kaseya's platform to your customers' business priorities and IT transformation initiatives.

You will lead complex, high-value engagements end-to-end-owning account strategy, executive alignment, and commercial outcomes-while partnering cross-functionally to deliver measurable impact.

Key Responsibilities

• Executive Relationship Ownership: Serve as the primary strategic advisor to CIOs, CISOs, and senior stakeholders across a portfolio of Kaseya's most high valued accounts. Build deep, multi-level relationships to position Kaseya as a long-term strategic partner
• Strategic Account Planning & Execution: Develop and execute multi-year, outcome-driven account plans aligned to customer business objectives and IT/security priorities. Maintain a rigorous understanding of customer environments, organizational dynamics, and growth opportunities
• Revenue Growth & Expansion: Identify, shape, and close complex expansion opportunities, including cross-sell, upsell, and platform standardization initiatives. Drive increased platform adoption and wallet share across the account base
• Retention & Renewal Leadership: Own and lead renewal strategy and execution for high-value, multi-year agreements. Proactively identify risks and deploy mitigation strategies to ensure best-in-class retention and customer health
• Executive Business Reviews & Value Realization: Lead Executive Business Meetings that clearly articulate ROI, performance metrics, and forward-looking strategic initiatives. Translate product capabilities into business outcomes and measurable value
• Cross-Functional Orchestration: Act as the quarterback across Sales, Product, Customer Success, Support, and Engineering to drive alignment and execution. Lead internal account teams to ensure seamless delivery, adoption, and issue resolution
• Voice of Customer & Market Insight: Represent customer priorities internally to influence product roadmap, packaging, and go-to-market strategy. Provide insights on competitive trends, industry shifts, and emerging customer needs

Required Qualifications

• 7+ years of experience in enterprise account management, strategic sales, or customer success within SaaS, cybersecurity, or IT services
• Proven success managing and growing large, complex enterprise accounts ($5M-$10M+ book of business)
• Demonstrated ability to engage and influence C-level executives and navigate matrixed organizations
• Strong commercial acumen with experience in negotiating complex, multi-year agreements
• Exceptional communication, storytelling, and executive presentation skills
• Experience building and executing data-driven strategic account plans

Preferred Qualifications

• Background in IT management platforms, cybersecurity, or MSP ecosystems
• Experience in high-growth, private equity-backed environments
• Familiarity with Salesforce and account analytics tools

Additional Details

This is a high-impact opportunity to operate as a senior individual contributor at the center of Kaseya's most strategic customer relationships. You will have the autonomy to drive meaningful business outcomes, influence executive stakeholders, and directly contribute to the company's growth and market leadership.

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.