Program Manager

Program Manager

As a Program Manager for Strategic Projects within the Product Operations team, you will play a critical role in driving and executing high-impact initiatives that support the company's product strategy and operational efficiency. You will collaborate closely with cross-functional teams, including Product, Engineering, Marketing, Sales, Customer Support, and Operations, to ensure alignment, timely execution, and delivery of key projects that support strategic objectives.

Essential Responsibilities

• Lead the planning, execution, and delivery of multiple strategic projects across the product operations landscape, ensuring all objectives and timelines are met.
• Act as the primary liaison between stakeholders from different departments to ensure clear communication, alignment on goals, and smooth project execution.
• Partner with leadership to identify and prioritize high-impact projects aligned with company objectives. Translate business goals into actionable project plans.
• Identify opportunities to improve operational processes, workflows, and collaboration across product teams, driving operational excellence.
• Identify potential risks to project delivery, implement mitigation strategies, and provide regular status updates to stakeholders.
• Develop and monitor KPIs to assess the success and performance of the strategic initiatives and drive continuous improvement.
• Facilitate regular check-ins, presentations, and reports to update senior leadership and stakeholders on the status of strategic projects.
• Coordinate with cross-functional teams to allocate resources and ensure that project teams are adequately supported.

Qualifications

• Bachelor's degree in business, operations, project management, or related field.
• 5+ years of experience in program or project management, ideally within the Product organization or a related function.
• Strong understanding of product management processes, agile methodologies, and product life cycles.
• Proven experience in managing cross-functional teams and delivering complex projects on time and within scope.
• Excellent communication, leadership, and organizational skills.
• Ability to navigate ambiguity and prioritize multiple initiatives in a fast-paced environment.
• Proficiency with project management tools (e.g., JIRA, Confluence, Asana) and data analysis tools.

Preferred Qualifications

• Master's Degree
• PMI or Scrum Alliance (or similar) certifications in Program Manager, Project Manager, or Scrum.
• PMP is a plus.