Claims Account Representative 3

The Ohio Attorney General's Office is currently seeking candidates for a Claims Account Representative 3 in the Collections Enforcement Section. The Collections Enforcement Section is responsible for collecting outstanding debt owed to the State of Ohio for state agencies, institutions, boards, commissions, public university and hospitals, and local government entities. The successful candidate will collect certified delinquent taxes and debts owed to state agencies and local governments. This position will work a hybrid in-person/remote schedule. There may be in-person requirements for training and operational needs. The position will be headquartered in any of our office around the State of Ohio: Columbus, Cleveland, Cincinnati, Toledo, or Boardman. Acts as lead worker (i.e., trains and provides work direction on a daily basis) over lower-level Claims Account Representatives; reports unit status. Collects delinquent taxes and/or monies owed to state agencies; handles sensitive telephone and in-person contacts with general public, clients, accountants and attorneys to collect delinquent debts (e.g., accesses, reviews and updates account information). Requires payment in full and/or establishes/negotiates payment plan for debtor (which requires use of multiple computations). Works with special counsel and third party vendors to collect debts. Performs skip tracing, investigates, traces and verifies debtor location (e.g., uses various methods to locate and verify information). Maintains accounts on debt owed to state and local governments (e.g., reviews inventory daily to determine status of payments). Maintains daily log sheet for supervisor. Makes recommendations to supervisor to make accounts uncollectible. Issues praecipes and cites permits. Performs general clerical tasks (e.g., reviews correspondence; sends correspondence to debtors, attorneys, accountants and others involved in the case; files; photocopies). Provides general information. High school diploma and 3 years experience in collections or 24 months experience and 12 months training in collections, public relations and/or office practices and procedures; 1 course or 3 months training in English composition and grammar or business communication; formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals; 4 months experience or 4 months training in use of personal computer, calculator and telephone equipment. Or completion of associates core program in business administration, communications, English or related fields. Or equivalent of Minimum Class Qualifications For Employment noted above. Preferred Qualifications Proficient in Microsoft Office applications (e.g., Outlook, Word, Access, Excel and PowerPoint) 3 years' customer service experience Experience working in a high volume call center Experience diffusing escalated situations Knowledge of Fair Debt Collection practices Bankruptcy experience Job Skills: customer service, confidentiality, customer focus, listening, responsiveness, and verbal communication Agency Contact Name and Information Maren Aikey; View email address on click.appcast.io Unposting Date Oct 5, 2026, 11:59:00 PM Primary Location United States of America-OHIO-Franklin County-Columbus Other Locations United States of America-OHIO-Cuyahoga County-Cleveland, United States of America-OHIO-Hamilton County-Cincinnati, United States of America-OHIO-Mahoning County-Boardman, United States of America-OHIO-Lucas County-Toledo Compensation $25.13 per hour - $31.70 per hour Schedule Full-time Work Hours Mon. - Fri; 8:00am-5:00pm Classified Indicator Classified Union Attorney General 45 Primary Job Skill Customer Service Technical Skills Customer Service Professional Skills Customer Focus, Listening, Responsiveness, Verbal Communication, Confidentiality Agency Overview The Ohio Attorney General's Office has played a vital role in shaping Ohio's past and present and the work it does today helps chart the state's future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year. #J-18808-Ljbffr Ohio Attorney General's Office