Bilingual Benefits Counselor (Hybrid)

Job Summary

We are seeking Bilingual (Spanish/English) Benefits Counselor (Hybrid) candidates for a contract/temporary opportunity in Lake Mary, FL, supporting employees during the annual benefits enrollment period. This role is ideal for customer service professionals who enjoy helping others, explaining information clearly, and working in a fast-paced call center environment.

This opportunity offers paid training, a structured onboarding program, hybrid flexibility, and the chance to gain valuable benefits administration and employee support experience. You will join a large seasonal team with supportive leadership, positive teamwork, and clear expectations for success. Top-performing hybrid employees may also be considered for long-term employment opportunities after the project.

Fluent English/Spanish bilingual candidates are highly encouraged to apply.

Key Responsibilities

- Answer inbound calls from employees with benefits-related questions during open enrollment.
- Assist employees with benefits enrollment, plan information, website navigation, and login troubleshooting.
- Explain benefit options and processes clearly, professionally, and accurately.
- Document customer interactions and follow-up details in multiple systems.
- Make outbound follow-up calls as needed to resolve employee questions or pending items.
- Maintain strong service quality, attendance, and productivity in a high-volume call center environment.

Compensation and Benefits

- Pay: $19.00 per hour.
- Completion bonus available for employees who meet attendance and quality expectations.
- Job type: Contract/temporary.
- Assignment length: Early August through December 31.
- Work arrangement: Hybrid in Lake Mary, FL, with 3 days onsite and 2 days remote.
- Paid training provided.
- Training schedule: Monday through Friday, 8:45 AM to 5:30 PM EST.
- Training includes three weeks of classroom training followed by one week of nesting before transitioning to production.
- Work schedule requires flexibility Monday through Friday between 6:00 AM and 8:00 PM CST.
- Overtime may be required from October through December.
- Occasional Saturdays may be required during peak enrollment season.
- No planned time off during the assignment, especially during Q4.
- Potential for permanent employment for outstanding hybrid employees after the project.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Support employees by answering benefits questions and assisting with enrollment.
- Troubleshoot website, login, and basic system navigation issues.
- Accurately document calls and customer interactions while using multiple computer systems.
- Provide clear, patient, and professional service in a high-volume call center environment.
- At least 2 years of combined customer service and office experience.
- Previous contact center or call center experience is preferred.
- Basic computer proficiency, including internet navigation and common troubleshooting tasks.
- Ability to multitask across multiple systems while maintaining accuracy and professionalism.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to explain information in an easy-to-understand manner.
- Positive attitude with the ability to stay focused, productive, and service-oriented throughout the shift.
- Ability to work the required hybrid schedule and remain flexible for overtime and occasional Saturday shifts during peak season.
- Fluent English/Spanish bilingual skills. 
- Prior experience supporting benefits enrollment, employee benefits, human resources, insurance, or healthcare-related customer service is a plus.