Technical Writer (Washington DC-Baltimore Area)

Softek is recruiting for a program supporting the Department of Homeland Security, Cybersecurity and Infrastructure Security Agency (DHS/CISA). The program delivers AI-enabled analytics, cloud data engineering, and secure application development on CISA's AWS and Databricks platforms in support of the agency's critical-infrastructure risk mission. Work is Agile, with results demonstrated to Government stakeholders every sprint. Work is performed remotely from the contractor site with occasional travel to the Washington, DC area.

Duties and Responsibilities

• Write and maintain operating procedures, user and analyst guides, runbooks, knowledge articles, and glossaries for cloud data and analytics tools.
• Convert technical designs into clear operating-model descriptions, workflow diagrams, and role definitions.
• Produce Section 508-conformant documents, presentations, and web content.
• Develop role-based training materials and support virtual training sessions.

Required Qualifications

• Three or more years of technical writing for IT or data programs.
• Excellent plain-language writing and editing; experience with Section 508 accessibility requirements.
• Comfortable working with engineers and Government users to turn complex topics into usable documentation.

Preferred Qualifications

• Experience documenting cloud, data, or AI/ML systems.
• Prior federal experience.

About Softek

Softek is a DHS prime contractor delivering program management, cybersecurity, enterprise architecture, and cloud and data engineering services to federal agencies. We are a small, senior team that values ownership, clear communication, and doing right by the mission and by each other.

Benefits

Softek offers compensation at par with the industry, medical, dental, and vision coverage, a 401(k) with company match, paid time off and federal holidays, and support for professional certifications and training. Softek is an Equal Opportunity Employer. All positions require U.S. citizenship and the ability to obtain and maintain a DHS suitability determination.