Manager - Global Programs: Tools & Infrastructure

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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Opportunity
Join our team as a Product Management Manager (IC) driving the evolution of technology for global programs at Salesforce. You'll lead end-to-end product development for AI-powered tools, agent-based solutions, and enterprise-scale planning systems that serve our global sales organization.

What You Will Do

• Own end-to-end programmatic follow-up tool for marketing engagement including roll out to Strategic Events
• Incubate and scale AI tools for Programs & Strategic teams: gather best practices and co-develop infrastructure for Salesforce on Salesforce solutions on a Global scale
• Lead agentic interface development: collaborate cross-functionally on shared Agentic functionality to identify business hot spots and areas of opportunity with a focus on Slack & Agentic layers of engagement
• Maintain and enhance global programs tracking infrastructure
• Provide expert-level support to global users across our portfolio of tools through tickets & office hours

What You Bring

Experience:
5 years of professional experience in Sales Strategy, Program or Product Management roles
Product Management Excellence

• Drive product roadmaps: examples of delivering value add while balancing company strategic vision, user needs and technical capacity
• Understanding of enterprise infrastructure: Data 360 (Data Cloud), Snowflake, Airflow
• Salesforce business acumen: proven experience working with Sales data and processes

Leadership Skills

• Build trust with diverse stakeholders in a global, matrix environment
• Communicate effectively with executives and manage upward expectations
• Commitment to helping users until their problem is 100% solved

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $123,100 - $186,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.