Desktop Support Technician / Tier 1

HR STAFFING SOLUTIONS INC

Job Description

DESKTOP SUPPORT TECHNICIAN/TIER 1

DUTIES TO BE PERFORMED

The Desktop Support Technician provides Tier 1 technical support to clients both on campus and remotely. This position is campus-based and includes in-person support, workstation deployments, onboarding activities, and remote troubleshooting services.

• Serve as the first point of contact for clients seeking technical assistance via phone, email, ticketing systems, and on-site support.

• Provide Tier 1 technical support for hardware, software, account access, and connectivity issues for both on-campus and remote clients.

• Perform workstation deployments, onboarding support, equipment setup, and technology refresh activities.

• Troubleshoot and resolve technical issues in person and remotely using tools such as LogMeIn.

• Support Windows and macOS workstations, mobile devices, Microsoft 365 applications, and Active Directory accounts.

• Document incidents, service requests, and resolutions within the ticketing system.

• Escalate complex issues as needed and collaborate with other IT teams to ensure timely resolution.

• Deliver exceptional customer service while maintaining the confidentiality of sensitive information.

REQUIRED SKILLS / QUALIFICATIONS :

It is expected that resources will have the skills & experience to perform the duties required and not need to be trained in technical desktop support & technologies.

• 2–3 years of desktop support experience in a managed enterprise environment.

• Experience supporting Windows and macOS operating systems and iOS and Android mobile devices.

• Working knowledge of basic networking concepts, VPN connectivity, and troubleshooting.

• Experience supporting Microsoft 365 services, including Outlook, Teams, calendaring, and contacts.

• Experience with Active Directory user account administration and permissions management.

• Strong problem-solving, customer service, and communication skills.

• Experience using remote support tools such as LogMeIn.

• Ability to work independently and collaboratively in a fast-paced support environment.

• Reliable attendance, punctuality, and commitment to handling sensitive information appropriately.

Company Description

We are a direct vendor with this client.

Company Description

We are a direct vendor with this client.

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Desktop Support Technician / Tier 1 in Philadelphia, PA vacancy

Level 1/2 Help Desk Admin End User Support (Wednesday-Sunday)
...Level 1/2 Help Desk Admin - End User Support Job Location: Philadelphia, PA (remote possible) Full time position- Wednesday-Sunday Shift Experience... ...solution implementation and support: VPN, Remote Desktop, RemoteApp. IT environment documentation to include...
Suggested
Full time
Work at office
Immediate start
Remote work
Shift work
Contour Data Solutions
Philadelphia, PA
5 days ago
Global Trade Technical Senior Specialist 1
$84k - $156k
...Specialist, Trade Compliance L3Harris is actively seeking a Senior Specialist, Trade Technical Specialist, to support the execution of complex export compliance efforts on defense programs and platforms. The Technical Specialist will provide technical and regulatory...
Suggested
Work experience placement
Work at office
Local area
Flexible hours
L3Harris Technologies
Camden, NJ
2 days ago
Support Analyst
...award-winning healthcare client is seeking a Support Analyst to provide hands-on End User... ...required. Responsibilities Provide Tier 1 technical support for PCs, laptops,... ...experience providing End User Device (EUD), desktop support, or Service Desk support ~...
Suggested
Local area
Remote work
IntePros
Philadelphia, PA
3 days ago
Technical Support Specialist (Temporary)
$7.25 - $26 per hour
...Technical Support Specialist (Temporary) The Online Learning Technical Support Specialist provides essential tier 1 support for Penn Engineering Online, managing after-hours technical troubleshooting and communications across platforms like Zendesk, Slack, and Canvas...
Suggested
Hourly pay
Temporary work
Local area
The University of Pennsylvania
Philadelphia, PA
2 days ago
Support Analyst I
...Job Summary: -Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (PCor End-User Devices & peripheral equipment), and application software, and operating system issues. -Demonstrates sufficient knowledge of call log tracking...
Suggested
For contractors
Remote work
Mindlance
Philadelphia, PA
1 day ago
L1 Service Desk Agent
...are the front line for the IT Service Desk supporting the stores and corporate users. Customer... ...which do not have documented fixes the Level 1 Senior Support team for further... ...applications. Able to comprehend and resolve Tier 1 calls, understands and utilizes support...
Full time
Temporary work
Work at office
Remote work
Flexible hours
Night shift
Weekend work
3 days per week
Pep Boys
Bala Cynwyd, PA
4 days ago
Technical Support Specialist 3
$50k - $60k
...technology or communications services; and supporting accountable, efficient and effective... ...installation\configuration\management of desktop and laptop computer systems, off the shelf... ...support specialist will provide tier 1,2, and 3 technical support to end users...
City of Philadelphia
Philadelphia, PA
5 days ago
Travel Endoscopy Technician - $1,372 per week
$1,372 per week
...Healthcare is seeking a travel Endoscopy Technician for a travel job in Philadelphia, Pennsylvania... ...hospital surgical services department supporting GI and endoscopic procedures.... ...hours/week Weekly Estimated Pay: $1,117 – $1,242 Employment Type: Travel...
Weekly pay
Contract work
Immediate start
Shift work
Day shift
GHR Healthcare
Philadelphia, PA
5 days ago
Desktop Support Technician II -Camden, NJ
...Desktop Support Tech Provides day-to-day technical support to employees for internal desktop systems software and hardware. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level...
Immediate start
AA2IT
Camden, NJ
3 days ago
Desktop Support Technician
$19 - $23 per hour
...response, please send to [email protected] : Updated WORD resume, desired hourly rate, and best time to speak! Position : Desktop Support (2 OPENINGS) Location: Philadelphia, Pennsylvania (100% Onsite) Duration: 3-6+ Month Contract, likely...
Hourly pay
Contract work
Immediate start
Apex Systems
Philadelphia, PA
1 day ago
Construction Projects Technician 1 (Civil)
$54.11k - $59.53k
...Unit: M Competition: Open Competitive Residency Waiver: 1 year waiver Certification Rule: Rule of 6 1. Parts:... ...to, and during tenure of employment as a Construction Projects Technician 1 if required by the work assignment. TRANSCRIPT, LICENSES, REGISTRATIONS...
Permanent employment
Full time
Contract work
For contractors
Work at office
Local area
Immediate start
Monday to Friday
Flexible hours
Weekday work
City of Philadelphia
Philadelphia, PA
3 days ago
Auto Body Technician
$65.13k
...Rate USD $180,000.00/Yr. ID 2026-20129 Category Body Technician Position Type Regular Full-Time Location : Postal Code... ...Posted Min Pay Rate USD $65,130.00/Yr. Posted Max Pay Rate USD $180,000.00/Yr. Prioritization Tier 1 – Priority...
Minimum wage
Full time
Apprenticeship
Local area
Remote work
Crash Champions
Philadelphia, PA
3 days ago
Desktop Engineer
...Responsibilities Kforce has a client seeking a Desktop Engineer in Horsham, PA.Responsibilities: Engineer, deploy, maintain, and support desktop, laptop, peripheral, and endpoint... ...incident management procedures Provide Tier 2/3 escalation support for endpoint issues...
Hourly pay
Contract work
Work at office
Remote work
Work from home
Flexible hours
Kforce
Horsham, PA
4 days ago
Desktop Build Technician - PA
$20 - $24 per hour
...with over 300,000 dedicated employees nationwide. The Desktop Support Technician will provide project based support to all corporate... ...Privacy Policy: Skills and Requirements ~1+ years of experience as a tier 2 Desktop Support Technician or equivalent PC/Mac exposure...
Insight Global
Blue Bell, PA
1 day ago
Systems Administrator (Moorestown, NJ)
...Systems Administrator Basic Qualifications : -1-2 years Linux/Windows System Administration skills -Security+ Certification... ...level or higher Desired skills : -1-2 years’ experience supporting UNIX based users on a LAN, including operating systems -Experienced...
Advanced Sciences and Technologies LLC
Moorestown, NJ
5 days ago
Systems Administrator
$67k - $117.99k
...isolation, volume backups, system monitoring and clean up, user support and working knowledge of internal/external network interfaces. Candidate... ...future of aerospace and defense. Basic Qualifications: ~1-2 years Linux/Windows System Administration skills ~ Security+...
Full time
Temporary work
Work experience placement
Work at office
Remote work
Flexible hours
Navstar
Moorestown, NJ
3 days ago
IT SysAdmin
$75k - $90k
...Business Applications Support Specialist Tokio Marine North America Services (TMNAS) provides professional support services to Tokio... ...problems via ITSM knowledge management module Supports multi-tier application deployments by reviewing release notes prior to production...
Weekend work
Tokio Marine North America, Inc.
Bala Cynwyd, PA
1 day ago
CyberSecurity/SysAdmin
...manner. Systems Administrator II (SA2) will manage, attend, and support configuration control board practices. Apply system... ...communication skills. Required Certifications: Minimum of one (1) IAT Level II listed certificate required: CompTIA Security+...
Full time
For contractors
Work at office
Local area
Relocation
Armada
Philadelphia, PA
5 days ago
Senior Systems Administrator - Cybersecurity & Network Operations (5088)
...88) Location Philadelphia, PA Job Code 5088 # of Openings 1 Apply Now ( Ghostrock, a subsidiary of Three Saints Bay, LLC... .... We are seeking a highly skilled Systems Administrator to support mission-critical IT and cybersecurity operations for Navy programs...
For contractors
Local area
Three Saints Bay
Philadelphia, PA
4 days ago
Systems Administrator II
...systems administration, to include e xperience with help desk related support (e.g. troubleshooting stand-alone laptops preferred)... ...the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) APPLY HERE TODAY
For contractors
For subcontractor
Work at office
Worldwide
Relocation package
Constellation West
Philadelphia, PA
4 days ago
Systems Administrator IV: Code 225 PM & Sys Eng Support Services
...Description: Position is for a Senior Systems Administrator to support NSWC Philadelphia and Surface Ship modernization programs. The... ...under pressure Required Skills and/or Experience: • DoD 8570.1-m IAT 3 certification preferred - CASP+ CE, CCNP Security, CISA,...
Local area
Remote work
Flexible hours
Orbis Corporation
Philadelphia, PA
1 day ago
IT Administrator - Salesforce
$1,150 - $1,240 per month
...Coast Hours Preferred) Salesforce Administrator (Remote) - 3-month contract; weekly pay $1,150-$1,240; start 06/01/2026. Join an innovative, fully remote team supporting Salesforce CRM and IT operations, with the flexibility to work from anywhere in the U.S. while...
Weekly pay
Permanent employment
Contract work
Temporary work
Immediate start
Remote work
Shift work
GHR Travel Nursing
Philadelphia, PA
4 days ago
Technical Analyst (Associate/Mid and Senior)
...and development, modifications, testing, and on-going production support. Provides on-call and production support as necessary. Performs... ...system organization Minimum Requirements: H.S Diploma and 1+ years of experience in Information Technology setting (Required...
Penn Medicine
Philadelphia, PA
2 days ago
Support Analyst
...Support Analyst Nomura is seeking a skilled Systems Analyst to join our Global Infrastructure Services team, specializing in Red Hat Linux... ...and knowledge required: Overall Experience: ~1-3 years of combined experience in Windows Server 2016/2019/2022...
Work experience placement
Shift work
Weekend work
Early shift
Nomura
Philadelphia, PA
5 days ago
Event Technical Specialist Loews Philadelphia
...with operations team members. • Supervises and directs other technicians during an event. Equipment Maintenance • Assists team with... ...Hours • Reaching (above your head): 2-3 Hours • Climbing: 0-1 Hours • Grasping: 4-5 Hours Lifting Requirements • 0 - 1...
Work experience placement
Worldwide
Afternoon shift
Encore
Philadelphia, PA
5 days ago
Certified OnBase AMS Support Senior Analyst
$48 - $55 per hour
...the demands to travel. Job Description: OnBase Applications Support Coordinator will have experience in managing applications, with a... ...disability or religious observance, please call us toll free at 1 (***) ***-**** or send us an email or speak with your recruiter....
Hourly pay
Live in
Work at office
Local area
Flexible hours
Accenture
Philadelphia, PA
1 day ago
Helpdesk Assistant (Fulltime)
...Need Jr & Sr Helpdesk Support Title : Jr. Helpdesk Assistant Position : Full-Time with our client... ...Requirements Job Description: · Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices...
Full time
Remote work
TWO95 International
Cherry Hill, NJ
5 days ago
Technical Support Specialist - Weekday Overnight - Government
$54k - $80k
...Posting Type Remote Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical... ...work a9-hourMonday-Friday overnightshift from11pm-8amCST with a 1-hour meal break, on-call schedule, or othertime framesspecified...
Contract work
Remote work
Monday to Friday
Flexible hours
Shift work
Night shift
Afternoon shift
Early shift
Weekday work
Relativity
Philadelphia, PA
1 day ago
Service Desk /Help Desk Technician
...Service Desk /Help Desk Technician Type: 6 months to Hire Location: Cherry Hill, NJ Responsibilities: •Provide Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices. •When necessary provide...
Work experience placement
Remote work
TWO95 International
Cherry Hill, NJ
5 days ago
Windows/Linux Engineer
...scale environments; 15,000+ servers) ~ Scripting skills with Python, Bash, and/or PowerShell ~ Basic networking knowledge (Layer 1/2) ~ Familiarity with virtualization (VMware) a plus ~ Strong communication skills and passion for learning, problem solving,...
Relocation
System Soft Technologies
Philadelphia, PA
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Desktop Support Technician / Tier 1. Be the first to apply!