Customer Experience Representative

Customer Experience Representative

Elevate client satisfaction and drive efficiency. Pay rate: $25/hour (flexible based on experience). Length of assignment: 6+ months. Location: Brecksville, OH.

Join our dynamic team as a Customer Experience Representative and become a key player in delivering seamless, reliable, and rewarding experiences for our customers. In this vital role, you will manage customer orders from receipt to invoice, ensuring accuracy, timeliness, and clarity across communication channels. Your expertise will contribute directly to our company's success by fostering strong relationships, streamlining processes, and supporting both domestic and international partners. If you're passionate about providing exceptional service, proficient with SAP, and thrive in a fast-paced environment, this opportunity is your chance to make a meaningful impact.

Required Skills:

• Exceptional written and verbal communication skills
• Strong problem-solving abilities
• Attention to detail with excellent organizational skills
• Ability to work independently or collaboratively
• Proficiency in Microsoft Office and basic computer skills
• Familiarity with SAP software and transportation concepts (preferred)

Nice to Have Skills:

• Experience with international shipping, export protocols, or import/export environments
• Knowledge of incoterms and shipping modes
• Experience serving as a trainer or mentor
• Basic understanding of supply chain logistics and customer portals

Preferred Education and Experience:

• Bachelor's degree or equivalent relevant experience in customer service or sales support
• 2+ years of customer service experience, preferably in supply chain or logistics.
• Strong communication skills and ability to manage complex cases.
• Proficiency in CRM systems, ERP platforms, and Microsoft Office Suite.
• Analytical mindset with ability to interpret data and recommend solutions.

Demonstrated ability to work independently and lead by example

Other Requirements:

• Ability to handle multiple priorities in a fast-paced setting
• Willingness to support process improvement initiatives
• Strong interpersonal skills to maintain positive relationships with diverse stakeholders

Bring your customer-centric mindset and proactive approach to a company that values your skills and dedication. Apply now and take the next step in your professional journeyyour expertise can transform customer experiences and support our shared success!

Staffing Solutions Enterprises