Conference Services and Commons Desk Operations Scheduler

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Job Overview: Schedulers play a vital role in the communication between the student workforce and the management team. Success in this position requires the candidate to uphold strong ethical and moral values, as they can impact the work experience for hundreds of employees across the operation.


Hours: Weekly hours are based on operational needs: 24 hours/week, Shift days/times flexible but must include hours on a weekend day

Responsibilities and duties: Communicate organizational practices to new hires during the scheduling session. Schedule student staff according to both the operational needs and the employee's availability. Answer attendance inquiries from students and input student documentation into the scheduling system. Allocate points when necessary when proper call-off procedures are violated. Meet with Commons Desk Operations(CDO) Management team members and provide updates about the student workforce. Direct second-tier scheduling challenges to CDO Management Team when necessary.


Qualifications: Ability to communicate professionally; both written and verbal. Must have at least one year remaining of their degree program. Strong organizational skills. Must be punctual, get along well with people, be willing to work with diverse individuals.


Preferred Qualifications: Experience working as a Common Desk Clerk or Student Manager and experience editing and maintaining a web-based scheduling system. Related Majors: Hospitality Management; Labor and Employment Relations (LER); Business Management; Psychology and many others.

BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact View phone number on click.appcast.io.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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