Front Desk Agent

Front Desk AgentWe are looking for a Front Desk Agent to join our great team! Our Hampton Inn & Suites with 140 beautifully appointed rooms/suites is located just off I-190 and is in the heart of Buffalo. Just two blocks away is the free downtown train, the NFTA Metro. The KeyBank Center or Canalside for sports, entertainment, and activities are only one mile away. The Hampton Inn and Suites by Hilton is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:Greeting guests, complete the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.Handles cash, credit card information and goods at the propertyIdentifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.Typical Schedule: Morning Shifts: 7 AM – 3 PM, Evening Shifts: 3 PM – 11 PM, Weekend Availability neededPay range: $17.00 - $18.00At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:Paid Weekly (Every Friday!)Medical, Dental & Vision InsuranceCompetitive 401 (k) Retirement Savings Plan with Generous Employer MatchPaid Vacation and Sick TimePaid HolidaysTuition ReimbursementFlexible Spending AccountCompany Paid Life InsuranceCompany Paid Short-Term Disability InsuranceLong-Term Disability InsuranceEmployee Assistance ProgramHotel Discounts – for You, Your Friends and FamilyWellness ProgramsMonthly Employee Appreciation Activities & EventsLearning and Development OpportunitiesEmployee Referral ProgramNo travel required.SkillsPreferred Utilize Personal Computer: NovicePreferred Microsoft Office: NoviceBehaviorsPreferred Dedicated: Devoted to a task or purpose with loyalty or integrityPreferred Enthusiastic: Shows intense and eager enjoyment and interestPreferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellPreferred Team Player: Works well as a member of a groupMotivationsPreferred Peer Recognition: Inspired to perform well by the praise of coworkersPreferred Self-Starter: Inspired to perform without outside helpPreferred Goal Completion: Inspired to perform well by the completion of tasksPreferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationPreferred Flexibility: Inspired to perform well when granted the ability to set your own schedule and goalsEducationRequired High School or better.