Workplace Experience Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL

JLL - Workplace Experience Manager (P3) Transform at JLL as a Workplace Experience Manager

• Location: Redwood City, CA 94065
• Work Schedule: Onsite, M-F 8:00 AM - 5:00 PM + varies for corporate meetings/events
• Reports to: Senior Facilities Manager
• Estimated base salary range: $95,600 - $117,100

What this job involves

The Workplace Experience Manager oversees the day-to-day workplace environment for the client account, creating a productive, safe, and engaging experience for employees and visitors. The role partners with HR, Facilities, IT, Amenities, Client RE&F and service providers to manage workplace facilities, services, resources, and communications effectively.

What your day-to-day will look like

• Workplace condition oversight: Monitor the condition, maintenance, repair, and cleanliness of office spaces, common areas, amenities, and outdoor spaces.
• Facilities coordination: Coordinate with facilities teams and service providers to resolve workplace issues and maintain efficient operations.
• Health and environmental standards: Support workplace compliance with applicable health, safety, and environmental standards.
• Space utilization: Monitor workplace utilization and identify opportunities to optimize the use of offices, shared spaces, and amenities.
• Workplace layouts: Coordinate office layouts and space plans that support business needs and employee experience.
• Desk and seating assignments: Manage desk assignments and related moves, adds, and changes in coordination with stakeholders.
• Conference room availability: Oversee conference room booking practices and address recurring availability or usability issues.
• Growth and relocations: Partner with stakeholders to plan for growth, relocations, and departmental changes that affect workplace space.
• Reception and front-of-house services: Plan and manage reception and visitor-facing workplace services as applicable to the account.
• Employee amenities: Plan and manage workplace amenities, which may include food service, fitness, and other employee-support offerings.
• Vendor relationships: Manage relationships with workplace service vendors, property management, cleaning, security, and other providers.
• Vendor contracts and service levels: Support vendor contracting and monitor service quality, performance expectations, and corrective actions.
• Workplace technology coordination: Partner with IT to implement and maintain workplace technology, including access control, room booking, digital signage, and audiovisual tools.
• Technology user support: Help employees use workplace technology and coordinate troubleshooting or escalation when issues arise.
• Client Store management: Provide management and oversight the client’s brand store operations including, but not limited to, inventory management, trade show sales, and other store-related responsibilities and activities.
• Workplace budget: Manage workplace operating budgets, monitor expenses, review invoices, and identify cost‑saving opportunities.
• Work order ticket management: Oversee the workplace work‑order ticket process and track ticket acknowledgement and response‑time expectations.
• Vendor performance audits: Conduct regular vendor performance reviews, identify service gaps, and implement corrective actions when needed.
• Employee engagement programs: Support workplace events, activities, and programs that promote well‑being, collaboration, inclusion, and morale.
• Workplace communications: Develop workplace communications, such as announcements, newsletters, and digital‑signage updates, to keep employees informed.
• Policies and regulatory compliance: Stay current on workplace policies, regulations, and best practices, and support compliance with applicable requirements.

Required Qualifications

• High school diploma or GED equivalent
• Three or more years of workplace management, facilities management, or related experience in a commercial real estate or corporate environment.
• Knowledge of workplace trends, best practices, and industry standards that support productive and engaging work environments.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with stakeholders at all levels.

Preferred qualifications

• Bachelor's degree in hospitality management, business administration, or related field
• Knowledge of health, safety, and environmental regulations applicable to the workplace.
• Experience with budgeting, cost management, retail management, and vendor contract negotiations.
• Proficiency with workplace‑management software, CMMS, collaboration tools, and Microsoft Office.
• Strong organization, project‑management, problem‑solving, and prioritization skills.
• Flexibility and adaptability to changing workplace needs and strategies.
• Customer‑service orientation and a commitment to exceptional workplace experiences.
• Relevant certification, such as Certified Facility Manager (CFM).

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Personalized benefits that support personal well‑being and growth

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.