Case Manager

Job Description

Job Description

Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Title: Case Manager
Corps/Department: Salvation Army, McKinnell House
Reports To: Program Manager
FLSA Status: Full-Time; Non-Exempt

Scope of Position:
The Case Manager provides direct case management for up to 16 families who reside at McKinnell House. The position performs client assessments, assists with client’s goal planning, and reviews progress toward the goal to facilitate families transitioning from homelessness to independent living. The Case Manager also acts as an advocate of the client families as they apply and seek services within the community.

Minimum Qualifications:
• Bachelors’ degree in social work or related field or two years’ case management experience.
• Proficient in the use of general office equipment including computers.
• Knowledge and understanding of client and organization confidentiality requirements.
• Demonstrated ability to manage time effectively and to work harmoniously with clients, visitors, officers, and other personnel.
• Currently trained in CPR and first aid certificates or able to obtain within 60 days of employment.
• Current driver’s license with acceptable driving and criminal history records.

Essential Functions:
• Conducts preliminary intake of all potential residents, matches potential families with room availability, and enters data into appropriate data bases such as HMIS, Bridges, etc..
• Completes intake paperwork, obtaining information regarding school for children, current medications, identification, and background history, identifies any State Children Services issues, and provides appropriate referrals when necessary.
• Issues Resident Handbook and goes over Case Management expectations.
• Provides direct case management services for shelter residents as needed, and meets with residents weekly to do goal planning and goal reviews and determine progress.
• Conducts client assessments to determine strengths and difficulties preliminary to case planning and communicates areas of concern or that need special attention (i.e. special diets, disabilities).
• Addresses challenges and difficulties and helps residents find solutions relating to employment, income, housing, education, and childcare.
• Advocates for homeless clients by attending appropriate community networking and task force meetings, and assists residents in completing applications, provides community resource information, and provides referrals and problem-solving assistance.
• Completes accurate and thorough documentation of contact with residents, other social service agencies, and programs as soon as possible following contact; assists with planning for successful discharge of residents.
• Communicates with the CMS regarding the progress and challenges of residents and submits monthly activity reports to CMS in a timely manner.
• Advocates for homeless clients by attending appropriate community meetings, participates in task forces and networks with other agencies and programs.
• Provides training to students and volunteers as requested; models team behavior; attends staff meetings and gatherings.
• Assists in crisis intervention by obtaining police, medical, psychiatric or other emergency services assistances as appropriate.
• Performs other duties as assigned.

Work Environment:
Work is performed in a heated and ventilated institution setting. Noise level is low. Exposure to extreme temperatures is not a requirement of this position. The use of personal protective equipment may be required in accordance with the Hazard Communication Plan.

Physical Demands:
• Ability to speak, sit, walk, stand, bend, climb, kneel, and twist on an intermittent basis; grasp, reach, handle, finger, push or pull objects.
• Hearing and vision acuity at or corrected to within normal levels.
• Ability to lift up to 30 lbs., or more with assistance.
• Ability to operate a motor vehicle in daylight, darkness, or in inclement weather conditions

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Acknowledgement of Religious Purposes of The Salvation Army: The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.
Confidentiality Statement: The employee understands that all information is to be treated as highly confidential. Non-compliance will result in disciplinary action.

Equal Employment Opportunity: The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers, and layoffs or termination.
Job Description Acknowledgment: This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this position statement.