Systems Coordinator

About the Team and the Program The Pathway Gap Data and Systems Coordinator works within the Department of Community Engagement and Postsecondary Pathways (CEPP) at New Visions for Public Schools. Our vision is that every young person in New York City can clearly see, navigate, and access best-fit career pathways, supported by shared civic infrastructure that helps the adults advising them guide the way. Summary About the Team and the Program The Pathway Gap Data and Systems Coordinator works within the Department of Community Engagement and Postsecondary Pathways (CEPP) at New Visions for Public Schools. Our vision is that every young person in New York City can clearly see, navigate, and access best-fit career pathways, supported by shared civic infrastructure that helps the adults advising them guide the way. Reporting to the Associate Director of Pathway Gap, the Data Coordinator plays a key role in the success of the Pathway Gap Initiative — a cross-sector collaboration of more than 75 organizations designed to address the systemic challenges that make it difficult for youth-serving professionals to connect young people to postsecondary and workforce opportunities. For more information on the Pathway Gap project, please see this project overview. The role owns the accuracy, completeness, and timeliness of the program data that powers the New Visions Career Directory. The main focus for the first two years of the role is launching the project's new Training Dates solution—a not-yet-built system for surfacing real-time training program dates and application deadlines, and ensuring young people have an actionable next step. Because the Training Dates solution is a new effort, this role will be central to its earliest stages: Piloting the data collection process with a small initial cohort of training providers (~30 programs) Identifying and troubleshooting issues as they arise Helping shape what it takes to scale the approach in future phases Working closely with the Associate Director of Pathway Gap to liaise with the technology team, translating pilot learnings into clear design requirements Beyond the pilot, you'll work directly with workforce training providers to collect, verify, and maintain program information—building the kind of trusted relationships that keep data accurate as programs evolve. This role is a great fit if you enjoy direct outreach to external partners, research, and data quality work; are comfortable with ambiguity; enjoy problem-solving in a developing system; can bring structure and rigor to a new process; and want your day-to-day work to translate into real opportunities for young people across New York City. Core Responsibilities Training Dates Solution: Pilot & Scaling Pilot Cohort Coordination: Serve as the primary point of contact for the initial pilot cohort of organizations, representing approximately 30 programs, guiding them through the new data submission process to guarantee data completeness, clarifying data requirements, and ensuring clear communication around the strategic goals of this initiative. Process Troubleshooting & User Testing: Identify friction points, data gaps, and breakdowns in the data collection process as they emerge—troubleshooting issues directly with providers and flagging systemic problems to the Associate Director of Pathway Gap and technology team. Participate in user acceptance testing for product features before and after launch to curate and elevate feedback and concerns. Scaling Refinement: Contribute pilot-informed recommendations on what's needed to refine and scale the solution beyond the initial cohort, based on provider and user pain points, inclusive of process and workflow changes, automation and process optimization opportunities, collection of additional data points central to the initiative, and continuous improvement ahead of subsequent rollouts. Help the team identify opportunities for greater efficiency and consistency as the number of participating programs grows, and use feedback to inform reporting to the Associate Director of Pathway Gap and funders. Directory & Systems Maintenance Career Directory Content Maintenance and Verification Audits: Update program information directly within the Career Directory's content management system, ensuring listings are current, properly formatted, and reflect the most recent verified data. Conduct scheduled audits of existing program listings to confirm that programs are still active, accurately, described, and correctly categorized. Identify and resolve inconsistencies, outdated information, or gaps in program data, applying close attention to detail to maintain a high bar for accuracy across the Directory. Data Outreach: Proactively reach out to providers via phone and email to request updated information, clarify details, and follow up on outstanding data needs, balancing persistence with professionalism. Respond to #J-18808-Ljbffr