AR Analyst & Collections Strategist (SAP, Amazon 1P)

AR Analyst & Collections Specialist At Redbarn Pet Products, we are passionate about creating high-quality food, treats, and chews that help pets live happy, healthy lives. Built on a commitment to safety, integrity, and innovation, our team works together to deliver products pet parents trust and pets love. Join us and be part of a company dedicated to making a difference for pets and their families every day. We provide a competitive compensation and benefits package, including: Medical, Dental, and Vision Insurance 401(k) with Company Match Flexible Spending Accounts (FSA) / Health Savings Accounts (HSA) Voluntary Benefits Pet Insurance Life and Accidental Death & Dismemberment Insurance Long-Term Disability Paid Holidays, Vacation, and Sick Time Employee Pet Food Discounts Complimentary Office Snacks About the Role We are seeking a detail-oriented AR Analyst & Collections Specialist to manage customer accounts, reduce aging balances, and support cash flow optimization. This role combines collections, account reconciliation, reporting, and deduction management while partnering with Sales, Customer Service, Logistics, and Finance teams. The ideal candidate will have strong SAP and Excel skills, along with hands‑on experience managing Amazon 1P (Vendor Central) deductions and disputes. Key responsibilities include: Manage Amazon 1P deductions, shortages, pricing claims, co‑op charges, and compliance‑related disputes. Research and reconcile Amazon remittance details and vendor chargebacks. Work within Amazon Vendor Central to investigate and submit claims and disputes. Monitor routing compliance, ASN issues, and related deductions. Partner with Logistics and Sales teams to reduce recurring Amazon deductions and improve account performance. Monitor customer aging reports and proactively manage past‑due accounts. Perform collections activities via phone, email, and customer portals to reduce delinquency and improve DSO. Investigate and resolve invoice discrepancies, deductions, short payments, chargebacks, and unapplied cash. Reconcile customer accounts and maintain accurate AR records. Collaborate across departments to resolve billing, shipping, and pricing disputes. Maintain detailed collection notes and follow‑up tracking. Analyze AR trends, payment behaviors, and deduction patterns to identify risk and improvement opportunities. Prepare weekly and monthly AR dashboards and KPI reporting. Support cash forecasting and month‑end close activities. Track and report on payment performance and recovery metrics. Assist with audit requests and documentation. Identify and support process improvement and automation initiatives. Perform other duties as assigned. Requirements Education & Experience: Associate degree in Accounting, Finance, or related field (or equivalent experience). 5+ years of Accounts Receivable and collections experience required.13 years of general accounting experience preferred (GL exposure a plus). Technical Skills: Strong experience with SAP required. Experience with Sage, QuickBooks (QBO), MAS ERP, or similar systems preferred. Intermediate to advanced Microsoft Excel skills required (Pivot Tables, VLOOKUP/XLOOKUP, etc.) Experience with Amazon Vendor Central / Amazon 1P required. Familiarity with inventory, payroll, and manufacturing systems a plus. Skills & Competencies: Strong analytical and problem‑solving skills with high attention to detail. Excellent communication and interpersonal skills. Ability to manage multiple priorities in a fast‑paced environment. Strong financial analysis and data interpretation skills. Knowledge of retail compliance and supply chain processes. Commitment to continuous improvement and process optimization. Preferred Qualifications: Experience in manufacturing, consumer packaged goods (CPG), or multi‑entity environments. Experience managing large retail or eCommerce accounts. Familiarity with GAAP and month‑end close processes. Exposure to high‑volume AR environments. Physical Requirements & Work Environment: Primarily sedentary work environment Frequent use of hands, keyboard, and computer systems Occasional lifting up to 20 lbs Requires close and distance vision with ability to adjust focus Office‑based role with moderate noise levels Collaborative environment working across multiple departments Redbarn Pet Products is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, national origin, age, disability, veteran status, genetic information, gender identity, sexual orientation, religion, or any other legally protected status under federal, state, or local law. Redbarn Pet Products complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process or to perform essential job functions, please contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr