Patient Access Representative - Reception

Patient Access Representative - Reception

Join the team at Neuroscience Group as a Patient Access Representative - Reception, where you'll play a key role in creating a seamless and welcoming experience for our patients. In this full-time, Monday through Friday position, you will serve as the first point of contact supporting scheduling, registration, and front-end clinic operations. This role is ideal for someone who is organized, dependable, and committed to delivering exceptional patient experience in a fast-paced healthcare environment.

For more than 30 years, Neuroscience Group has been a trusted leader in delivering exceptional neurologic care across the Fox Valley and Northeast Wisconsin. As the region's only practice to unite neurology, neurosurgery, orthopedic spine surgery, pain management, endovascular services, as well as physical, speech, and occupational therapy under one roof, we offer a truly comprehensive approach to care. Today, our team has grown to more than 50 providers, extending our reach to patients through nine convenient clinic locations throughout the region. At our core, we are driven by a simple but powerful mission: to improve lives by delivering the highest quality brain, spine, and pain care—guided every day by our commitment to compassionate care, teamwork, fiscal responsibility, continuous learning, leadership, and community involvement.

Responsibilities

• Responsible for opening the clinic daily. Hours will be 5:45 AM to 2:15 PM Monday - Friday.
• Greets all patients and guests, and responds to routine requests for information, in a professional and courteous manner.
• Registers patients, according to practice procedures, accurately and efficiently, and ensures a high-quality experience.
• Collects payment and verifies insurance as needed and follows HIPPA standards to ensure patient confidentiality.
• Possesses high level of intelligence, integrity, sense of responsibility, and ability to comprehend and analyze details.
• Exhibits emotional maturity, stability, and calm in stressful situations.
• Utilizes creativity and critical thinking in a team supported environment.
• Stays current with process, procedure and clinic changes and updates relative to role.
• Participates in team building, process improvement, and skills enhancement training and events, as determined by Patient Access Manager.
• Ensures a neat, clean, comfortable, and welcoming reception environment for our patients and guests.
• All other duties as assigned by Patient Access Manager.

Qualifications

• High school education or equivalent required.
• Commitment to excellence in patient experience.
• Two years' experience in customer service-related field.
• Prior experience in healthcare or clinic setting preferred, ideally with experience in patient registration and appointment scheduling on a computerized system.
• Financial knowledge as it relates to posting payments, charges, and balancing.
• Uses relevant technology and equipment effectively and to their full capability.

Typical Physical Demands and Working Conditions

• Requires prolonged sitting, some bending, stooping, and stretching.
• Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment.
• Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.
• Requires occasional lifting of papers and/or boxes to an approximate 20 to 40-pound weight.
• Work is performed in an office environment. It involves frequent contact with staff and physicians.
• Work may be stressful at times.

Benefits

At Neuroscience Group we offer a very competitive salary. In addition to great pay, we also offer the following benefits:

• Health Insurance
• Health Savings Accounts with a generous employer contribution
• Dental Insurance
• Vision Insurance
• Company paid Long Term Disability and Life Insurance
• Voluntary Life and Short-Term Disability Insurance
• Voluntary Critical Illness and Accident Insurance
• Generous PTO and Sick Banks
• 401(k) with guaranteed employer contribution, Profit Sharing, and a Cash Balance Pension Plan
• Employee Assistance Program
• Timber Rattler tickets
• Holiday party, summer picnic, and annual recognition for years of service
• Annual Employee Appreciation Day