Operations Associate

Operations Associate

Step into a role at the heart of our organization. As the Operations Associate, you'll partner directly with our C-Suite team to support key initiatives, streamline operations, and get an inside view of leadership and decision making at a thriving independent school and nonprofit. This is an ideal position for a highly organized, proactive early-career professional looking to build real-world experience in executive operations, project management, and strategic planning in a high-functioning non-profit.

With great supervision to help you learn how to navigate work flow on a weekly basis, you will offer vital support to a number of key C-Suite team members. In addition to pop-up creative projects that you will help to drive, responsibilities will also include:

Admissions/Retention Support

• Assist with admissions tours (logistics and scheduling).
• Support admissions events through logistics and attendance, acting as a welcoming presence for potential families.
• Help with organizing and communicating retention efforts
• Communicate admissions updates and information to families as needed.
• Support outreach and recruitment processes for prospective families.
• Handle admissions data entry and ensure accuracy across systems.

Business Office & Finance Support

• Assist with accounts payable (AP), accounts receivable (AR), and the business office more generally.
• Manage payroll support and tuition/fee billing, as needed.
• Handle AP and expense management tasks such as invoice routing and processing, addressing issues with invoices as they arise, and coordinating with vendors.
• Support credit card reconciliation, including collecting documentation and coding expenses.
• Maintain accurate records of business office transactions and internal documentation.

Advancement & Strategy Support

• Manage Excel mail merges to communications and segmentation that will enable personalized experiences for community members.
• Support donor data entry and updates in the advancement database.
• Conduct basic research to support donor cultivation and stewardship.
• Provide advancement event support and logistics, including preparation of materials and coordination with other teams.
• Produce and send acknowledgement letters for donations.
• Assist with donor stewardship communications, ensuring timely follow-up and accurate tracking.

What You'll Bring to the Job:

• Exceptional organization and communication skills; ability to juggle multiple tasks and help to drive a mission forward
• Thirst to learn and tackle challenges with curiosity and creativity
• A team-oriented approach with a sense of flexibility and purpose
• Strong Excel skills and/or experience with CRM software a plus; you have the ability to learn new technologies quickly and can help to teach others