Robson Ranch Beer/Wine - Customer Service Spec - Part time

Customer Service Specialist

As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key responsibilities and essential functions include:

• Stocking: Stocks and rotates items as needed, assists with inventory control, organizes merchandise on pallets, ensures integrity of shelf tags and signage, maintains standards in shrink, safety, inventory control, and sanitation, checks shipments for out-of-date and damaged product, builds, stocks, maintains, and takes down store displays
• Customer Service: Provides superior customer service, answers customer questions, assists with selections, helps locate store merchandise
• Sales: Merchandises product effectively, uses suggestive selling techniques
• Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipment, properly handles and maintains the operation of all equipment, complies with departmental SOPs and store operating procedures

Additional department-specific responsibilities include:

• Beauty: Knowledge of beauty and cosmetic aids
• Drugstore / General Merchandise: Prepares tags and signs as needed
• Entertainment: Knowledge in the audio / video field
• Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks, prepares tags and signs as needed
• Texas Backyard: Basic knowledge of chemical recommendations, basic knowledge of the nursery business and plant recommendations, ability to complete Green Thumb training

Qualifications and key requirements include:

• Age requirement: 18+
• Work experience: 1+ years of experience
• Knowledge/skills/abilities: Strong customer service skills, reading and writing skills, planning and organizing skills, communication and interpersonal skills
• Education: HS diploma or GED or equivalent
• Licenses/certifications: Completion of Company Orientation and Safety Training

Physical demands and working conditions vary by department:

Beauty: Constantly reach at waist, grasp, frequently stand, walk, reach at shoulder, stoop, pivot, pinch, occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, twist, push / pull with arms, be exposed to cold, loud noise, and wet conditions, ability to lift 30 lbs, and manage in excess of 30 lbs

Drugstore: Constantly reach at waist, grasp, frequently stand, walk, occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, be exposed to loud noises, ambient temperatures, and wet conditions, ability to lift 15 lbs, and manage in excess of 15 lbs

Dairy: Constantly reach at waist, grasp, frequently stand, walk, occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, be exposed to cold, loud noises and wet conditions, ability to lift 40 lbs, and manage in excess of 85 lbs

Frozen: Constantly reach at waist, grasp, frequently stand, walk, stoop, occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, be exposed to cold, ambient temperatures, loud noises, and wet conditions, ability to lift 60 lbs, and manage in excess of 75 lbs

Texas Backyard: Constantly reach at waist, grasp, frequently stand, walk, occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, be exposed to wet conditions and loud noise, frequently be exposed to ambient temperatures, ability to lift 65 lbs, and manage in excess of 65 lbs

Last revised: 6/1/2019