Senior Facilities Manager

Senior Facility Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Senior Facility Manager will work collaboratively within the Integrated Facility Management team to deliver comprehensive facility management services including client relations, planning, operations, financial management, and site support in a Manufacturing/Industrial environment. This role requires strong leadership, exceptional interpersonal skills, and the ability to drive operational excellence through cross-functional collaboration and modern technology adoption.

Key Responsibilities:

• Facilitate the resolution of service delivery issues by working with client sourcing, finance, contractors, and suppliers
• Develop and implement service delivery strategies aligned with client objectives
• Create and execute business continuity plans and contingency strategies
• Identify and document best practice procedures to drive continuous improvement
• Leverage AI and digital tools to optimize facility operations and workflows

Relationship Management & Professional Communication

• Manage relationships with site colleagues, clients, JLL leadership (corporate and site), and service delivery partners
• Demonstrate flexibility and effectiveness working with diverse, cross-functional teams
• Communicate clearly and professionally at all organizational levels
• Translate customer needs into actionable initiatives
• Build trusted partnerships with internal and external stakeholders
• Provide regular, transparent updates to clients on facility performance and initiatives

People Management & Team Leadership

• Directly manage and develop the Facilities Management Team
• Hire, coach, mentor, and conduct performance evaluations
• Foster a collaborative, safety-focused team culture
• Develop team capabilities through training and professional development opportunities
• Manage CBA-represented grievance and discipline processes
• Motivate teams to achieve business goals and maintain high performance standards

Financial Management

• Monitor expenditure, analyze variances and trends, and implement resulting action plans
• Forecast year-end results in collaboration with JLL Centers of Excellence (COEs)
• Develop financial performance metrics and cost-saving initiatives
• Demonstrate sound commercial judgment and bottom-line focus
• Ensure cost-effective delivery of business services
• Manage budgets with proven financial acumen

Performance Monitoring & Reporting

• Prepare and publish performance reports at agreed intervals
• Lead the development of KPIs to deliver services at the right cost and quality
• Support efficient and effective practices across global networks
• Meet timelines and targets set by Regional Director of Operations
• Support non-standard client requests and special projects
• Complete reports and perform administrative duties as required

Cross-Functional Collaboration

• Support JLL Centers of Excellence and Central Team Functional Leads
• Ensure alignment with other JLL operational business units
• Coordinate with local contractors and vendors for repair and maintenance of IFM-contracted assets
• Manage and coordinate custodial functions for assigned site(s)
• Partner effectively across finance, operations, procurement, and safety teams
• Participate in organizational initiatives and knowledge-sharing across sites

Environmental Health & Safety Leadership

• Ensure OSHA, state, and local regulatory compliance
• Oversee HAZMAT (Hazardous Material) compliance
• Manage commodity resources effectively
• Drive environmental compliance initiatives
• Maintain ISO compliance standards
• Promote a culture of safety throughout the organization

Education and Experience

Minimum Requirements

• Bachelor's degree in a relevant discipline or equivalent industry experience in a management role
• 7-10 years minimum of Facility/Project Management experience
• Proven track record managing and working with multi-disciplinary teams
• Demonstrated subject matter expertise within IFM/Soft Services
• Experience successfully managing change initiatives
• Proven people management experience leading diverse teams

Knowledge, Skills, and Abilities

Professional Competencies

• Academically/professionally qualified in facility management or related field
• Proven ability to develop services and implement new policies and strategies
• Detailed understanding of facilities maintenance marketplace, particularly hard and soft services delivery
• Strong commercial awareness and business acumen
• Understanding of JLL business, drivers, and objectives

Interpersonal & Communication Skills

• First-class interpersonal skills to develop effective relationships at all organizational levels
• Excellent communication abilities across diverse audiences
• Strong customer service orientation and client focus
• Ability to advise and influence senior management and colleagues
• Skilled at translating technical concepts for non-technical stakeholders

Leadership & Management Capabilities

• Proven manager able to develop, motivate, and lead teams
• Track record of building and sustaining effective relationships with internal and external service providers
• Ability to create and promote an environment aligned with JLL core values
• Visible leadership presence beyond immediate peer group
• Capacity to manage in fast-changing environments and communicate positive change outcomes

Analytical & Problem-Solving Skills

• Proven financial management and analytical capabilities
• Ability to anticipate, identify, and resolve problems proactively and creatively
• Sound commercial judgment and decision-making abilities
• Data-driven approach to performance improvement
• Comfort adopting AI and technology tools for operational efficiency

Operational Excellence

• Ability to work under pressure and deliver against deadlines or unexpected changes
• Flexibility in managing dynamic client site requirements
• Track record of implementing cost savings and operational efficiencies
• Proven bottom-line focus with measurable results
• Strong project management capabilities

Measurable Objectives

• Safety compliance and incident reduction
• KPI compliance and performance targets
• Client customer satisfaction survey results
• Completion of multiple training programs
• Effective management of CBA-represented grievance and discipline processes
• Budget variance management
• Service delivery quality metrics

Core Competencies

• Strategic Leadership: Ability to create and implement facility strategies aligned with business goals
• Client Partnership: Exceptional relationship-building and customer service skills
• People Development: Strong team leadership and talent development capabilities
• Financial Acumen: Proven budget management and cost optimization skills
• Cross-Functional Collaboration: Effective partnership across diverse teams and functions
• Communication Excellence: Clear, professional communication at all levels
• Change Management: Ability to lead and adapt to organizational change
• Technical Expertise: Deep knowledge of facility operations and maintenance
• Problem-Solving: Analytical, proactive approach to complex challenges
• Technology Adoption: Comfort leveraging modern tools and AI for operational efficiency

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.