Development Operations Coordinator

Location 6500 Metropolis Dr.,Austin, TX, 78744,United States Employee Type Full Time Required Degree NONE Manage Others No Position Title : Development Operations Coordinator Department : Resource Development | Reports to : Development Operations Manager Classification : Not Exempt | Experience : At least 2 years of experience with RE or other fundraising software Position Overview This position ensures accurate entry of constituent and gift data in the constituent databases, responds to internal and external requests for data support, ensures data health by completing regularly occurring and special data clean-up activities, provides accurate reporting and data extraction for internal and external stakeholders, and provides administrative support to the Resource Development Department. As an active member of the Resource Development Department, the Development Operations Coordinator is essential in updating and maintaining accurate data across all donor types and across all constituent databases while keeping the department staff on track with shared goals. This position requires meticulous attention to detail, superior organization skills, and the ability to work independently and in collaboration with other teams. Relationships The Development Operations Coordinator is a key member of the Development Operations Team and reports to the Development Operations Manager, with additional oversight from the Director of Development Operations. The Development Operations Team ensures accurate data entry, reports, and data health while interacting daily with the larger Resource Development Department, which includes the Development Operations, Community Engagement, and Community Investment teams. The Development Operations Coordinator may also work frequently with the Finance team to reconcile development accounts and individual gifts. The Development Operations Coordinator may work with several external contacts, including software product support, consultants, and Feeding America, to ensure best practice standards and improve the donor experience and the health of CTFB’s donor database. This position has no direct reports. Your Responsibilities Perform routine database maintenance and ensure data integrity in constituent databases, providing as-needed support to data health projects; Prepare routine and specialized analytical reports, data needed for stewardship pieces, and mailing lists; Maintain internal ticketing system and respond in a timely manner to ticket submissions for data requests, corrections, updates, and reports; Work with Development Operations Manager and Finance team to accurately reconcile development accounts; Accurately enter constituent and gift data into Raiser’s Edge NXT and Luminate Online, adhering to data entry policies and procedures; Support the department’s annual budgeting process; Assist with prospect research and donor qualification; Oversee the timely completion of matching gift requests and other financial request forms; Support the Resource Development Department through administrative functions such as mail opening, reception desk coverage, providing planning support for team functions, submitting expense reports, training and supporting new Resource Development Department members and development volunteers, and other tasks as assigned; Organize and coordinate timely donor acknowledgement processes; Coordinate administrative volunteer shifts and manage volunteer communication and associated tasks; Work collaboratively to update team Standard Operating Procedures; Attend and actively contribute to team and vendor meetings; Assist in the preparation of reports, data gathering, and completion of goals, metrics and deadlines; Commit to supporting CTFB’s mission, vision, values, and culture; Perform additional duties as necessary and/or requested. Your Qualifications 2+ years of experience with Raiser’s Edge NXT or another fundraising management software. Demonstrated project management and organization skills and the ability to attend to details and meet deadlines. Ability to communicate in a professional manner using excellent written, oral, and interpersonal communication skills. Strong administrative, clerical, and data entry skills including expert skills in Microsoft Excel and Outlook. Discretion in handling confidential information related to the giving history and backgrounds of donors/prospects. Ability to demonstrate flexibility in response to change, coordinate multiple, shifting priorities, and adapt to and accommodate new methods and procedures. The motivation to understand problems and help find solutions. Proven demonstration of good judgment and discretion. Interest in Development as a career path. Belief in CTFB’s mission, vision, values, and culture. Display a willingness and desire to work with people from diverse ethnic, socioeconomic, and religious backgrounds. Display a commitment to service above all else. Working Conditions Hours of Operation: This is a full-time non-exempt position, with core business hours 8am-5pm, M-F. This is a full-time position with a hybrid remote and in-office schedule. Environment: Most work is completed at a computer. A hybrid working environment (in the CTFB office and remote work) is available. If working remotely, a reliable internet connection is required. Travel: CTFB serves 21 counties in central Texas and often requires same-day travel between counties, using a personal vehicle, CTFB passenger fleet and possibly occasional out of town travel for meetings, special events or meeting for some positions. OSHA Standards: Lifting requirements are 50 pounds and when lifting loads heavier than 50 pounds, use two or more people to lift the load. Summary Comprehensive Benefits: We are committed to service, above all else, in our community and for our team members. With our commitment to the health and wellness of our team members, we provide a full benefits package to include the following: Medical, dental, and vision plans, company paid short and long term disability insurance plus employee life insurance, 403b retirement plan plus up to 5% matching contribution after one year of service, telemedicine for physical and mental health, employee assistance program, paid time off including paid holidays, outdoor seating area with a garden view, and an on-site gym with a shower. In addition, Central Texas Food Bank is designated a Texas Mother-Friendly Workplace AND a Best Place for Working Parents. Grow your career, build your network and develop your talents while enjoying the flexibility of a family-friendly environment. #J-18808-Ljbffr Jimmy Jazz