Director of Operations, New Museum Openings

Director Of Operations, New Museum Openings

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At the Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

Museum of Ice Cream is looking for a Director of Operations, New Museum Openings to lead how we bring new locations to life — from the moment a lease is signed, through design and build, into opening day and stabilization. This is a hands-on operator role with strong systems orientation. You bring multi-site openings experience and a working knowledge of design, construction, and development, and you partner with those teams from the earliest planning stages to ensure operational considerations are reflected in the build. You own the opening playbook end to end — readiness, training, SOPs, soft launch, and go-live — and you hand off cleanly to our Regional Directors of Operations, who carry the business forward into steady-state operations.

At your core, you love what this work is for. You believe in play, in human connection, and in hospitality as a craft. You understand that what we build is not just a space — it is the stage for joy, wonder, and connection to show up every day. You take pride in handing over a new museum that is ready on day one — staffed, trained, stocked, safe, and operationally sound — and in turning every lesson learned into a stronger playbook for the next opening. You are equally passionate about systems, processes, and training, and you lead through ambiguity, pressure, and the complexity of an opening period with calm and focus.

As Director of Operations, New Museum Openings, you will lead the full opening lifecycle of every new MOIC location — from design-phase partnership through pre-opening readiness, into soft launch, go-live, and stabilization. You will align Development, Design, Construction, Facilities, Supply Chain, People, Training, Marketing, Ticketing, and Finance to deliver openings that are on time, on brand, and operationally ready. You will build and evolve the playbook that makes each opening better than the last and hand each new location off cleanly to the Regional Director of Operations who will carry the business forward.

Your day-to-day will include:

• Design-phase operational partnership (post lease sign through construction)
• New museum opening leadership
• People & training partnership
• Stabilization & handoff to regional directors of operations
• Cross-functional leadership
• Systems, playbooks & continuous improvement

The salary range for this role is $160,000 - $180,000 USD dependent on experience, as well as an annual bonus and options. This individual can be located in either New York City, NY, Los Angeles, CA, Las Vegas, NV or Miami, FL.