Director of Property Operations

Job Description

Job Description

Drive Portfolio Performance. Shape Operational Excellence. Influence Strategy.

The Director of Property Operations will support our organization in strategic operational improvement. This execution focused role serves as an extension of senior leadership, ensuring operational, financial, and administrative functions are managed with accuracy and consistency.

What You’ll Do:

KPI Reporting & Portfolio Performance

•     Compile and deliver comprehensive KPI reporting packages for use by the RVP and President.

◦   Track occupancy, make-ready %, delinquency, and NOI performance across the portfolio on a monthly and quarterly basis.

◦   Flag underperforming properties and surface trends before they escalate to the RVP.

◦   Maintain and continuously improve the performance scoring framework used for portfolio-wide evaluation.

Financial Oversight & Budgeting

•     Demonstrate comprehensive knowledge of property management financial statements and assist in financial oversight.

◦   Assist the RVP in the annual review and quality-control of property operating budgets prior to owner submission.

◦   Conduct quarterly below-cost analysis reviews and track owner-level financial anomalies.

Property Onboarding & Offboarding

•     Lead the coordination of internal resources for property onboarding and offboarding.

◦   Own and maintain the master onboarding/offboarding checklist and project timeline.

◦   Serve as the primary project manager for new property takeovers, ensuring all departments are aligned and deadlines are met.

◦   Assist Regional Managers with operational needs as required.

Due Diligence

•     Participate in property due diligence inspections and lead post-inspection report creation.

◦   Accompany leadership on due diligence site visits and document property condition findings.

◦   Maintain a standardized due diligence report template and a property condition database to track findings over time.

◦   Ensure due diligence outputs inform management proposal development and fee structure recommendations.

Education & Training

•     Participate in the Education Committee as Property Operations Lead.

◦   Own the property operations curriculum track, including new hire orientation content, SOP-based training, and system training (Entrata workflows, compliance basics).

◦   Help develop and update training materials for new policies, programs, and technology rollouts.

◦   Partner with the RVP and other committee stakeholders to align training priorities with operational goals.

Technology & Program Implementation

•     Research and help implement new property programs, products, and technologies.

◦   Evaluate emerging property management tools, platforms, and vendor products on behalf of the RVP.

◦   Serve as the operational liaison for technology pilots prior to company-wide rollout (e.g., leasing AI, billing platforms, automation tools).

◦   Coordinate with IT and regional operations staff to ensure smooth adoption of new systems.

SOPs & Compliance

•     Assist with the compliance and establishment of Standard Operating Procedures.

◦   Support the RVP in drafting, updating, and distributing SOPs across property operations.

◦   Conduct periodic SOP compliance spot-checks and maintain a compliance tracking log for RVP review.

◦   Coordinate with the Compliance and Auditing function to ensure operational SOPs align with regulatory requirements.

New Business Development

•     Assist the President in new business evaluation and management proposal development.

◦   Conduct market surveys and competitive rent analysis for prospective properties and new business targets.

◦   Develop suggested rent schedules based on market data and property characteristics.

◦   Create operating budgets and financial proformas for management proposals and ownership review.

Small Property Portfolio

•     Maintain a small property portfolio based on client need or asset class.

◦   Portfolio may include oversight of properties transitioning in or out of the portfolio.

Required Skills & Experience:

·         Minimum of 3 years in a Regional Manager or Senior Property Operations position.

·         Strong command of property management financial statements, budgeting, and proforma analysis.

·         Ability to synthesize portfolio-wide performance data into clear, actionable reporting.

·         Strong project management skills with the ability to coordinate across multiple departments and properties simultaneously.

·         Excellent written and oral communication skills; ability to produce owner-facing and lender-facing materials independently.

·         Ability to conduct market research, competitive analysis, and financial modeling for new business evaluation.

·         Proven ability to develop and execute comprehensive property transition plans covering staffing, technology migration, vendor onboarding, brand implementation, resident communication, and financial system integration.

·         Proficiency in NOI analysis, variance reporting, expense reconciliation, and operating expense benchmarking across a multi-asset portfolio.

·         Ability to build and maintain operational KPI dashboards; experience presenting data-driven performance narratives to executive leadership.

·         Comfort with technology evaluation and demonstrated ability to implement new tools into operational workflows.

Desired Skills & Experience:

·         Proficiency in Entrata and/or Yardi.

·         Direct experience supporting or managing leasing operations for Class A assets.

Critical Competencies and Behaviors:

·         Accountability – Follows through on commitments with a high degree of accuracy; owns outcomes.

·         Efficiency – Proactively identifies process improvements and maximizes output across assigned functions.

·         Integrity – Operates with honesty and transparency; builds trust with leadership and colleagues.

·         Collaboration – Works fluidly across property operations, accounting, compliance, and IT to achieve results.

·         Service – Responsive to the needs of the RVP, President, and internal colleagues; treats urgency with urgency.

·         Innovation – Continuously seeks better ways to perform tasks and evaluates new tools with an open mind.

·         Detail-Oriented – Takes pride in the accuracy and quality of work product, especially financial and reporting deliverables.

·         Adaptability – Adjusts approach to meet shifting priorities, property needs, and business development demands.

·         Leadership – Models company values and culture; acts as a positive representative of senior leadership throughout the organization.

Compensation & Benefits:
• $125,000 annual salary DOE
• Full benefits package including Medical, Dental, Vision, Life Insurance, and EAP
• PTO, Paid Holidays, and Floating Holiday
• 401(k) with employer match

Position Details:
Job Title: Director of Property Operations
Department: Corporate Office
Reports To: Regional Vice President
Location: Las Vegas, Nevada
FLSA Status: Exempt

Why Work With Us?
Join Nevada’s largest locally owned property management company, Stout Management Company. Since 1978, we’ve grown to manage over 9,500 units across the state, but we’ve never lost our small-business heart. We believe in promoting from within, providing long-term career paths, and giving our teams the support they need to thrive.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Regular attendance is an essential function of this position.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Stout Management is a drug-free workplace and equal opportunity employer.

Successful candidates must consent to a drug test and pass a background check upon accepting this position and prior to their start date. This posting is not intended to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position’s scope and function.