Technology Support Specialist (Temporary)

Role Overview A+E Global Media is hiring a Tier 2 Technology Support Specialist to serve as the primary on‑site IT partner for our Los Angeles office while also supporting employees across our other locations remotely. This highly visible role supports executives and media/production teams in a fast‑paced environment, requiring strong technical troubleshooting and exceptional customer service. Responsibilities Tier 2 technical support & escalations (60%) – Deliver high‑touch in‑person and remote support; triage, troubleshoot, and coordinate escalations for VIP users. Endpoint readiness & documentation (20%) – Keep endpoints compliant and supportable; create and maintain clear documentation to reduce repeat requests ("shift left"). Quality & reporting (10%) – Meet SLAs, KPIs, and CSAT with strong ticket quality; use our ITSM tool to report trends and share insights with leadership. Training, onboarding & projects (10%) – Support onboarding and user training; assist with local office initiatives and broader IT projects. Working Hours This is a fully in‑office role based in Los Angeles. Candidates must be able to commute reliably and work on‑site five days per week. Standard hours are Monday–Friday, 9:00 AM–5:00 PM (7‑hour shift + 1‑hour lunch) with occasional adjustments based on business needs. On‑call rotation: two weeks every six weeks. Basic Requirements Technical experience: Windows 11, macOS, Microsoft 365 / Office 365, Active Directory / Azure AD, Intune/SCCM and JAMF, Freshservice or ServiceNow ITSM, Microsoft Office, Teams, Zoom, Box, OneDrive, Parallels, and 3‑5 years of IT support experience. Must‑have behaviors: Confident, professional support for executives and VIP users; strong customer mindset; ability to thrive in a fast‑paced environment by prioritizing and multitasking; clear ownership and seeing issues through to full resolution; prompt, accurate communication with users and third‑party partners; strong organization, planning, and follow‑through. Preferred: ITIL V4 certification, Microsoft certification, Mac certification; experience working in broadcast or media environments. Project Assignment Project assignment associates are engaged to provide service to A+E Global Media on a temporary basis in connection with a specific project. Project assignment associates are hired and employed through a third‑party vendor with a duration of no longer than 18 months. Compensation Contract hourly pay rate: $40.00 per hour. Compensation may vary based on qualifications, skills, competencies, location, and experience. Equal Employment Opportunity A+E Global Media proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle. The company's employment actions and decisions – including recruitment, hiring, training, promotion, demotion, compensation, transfer, layoff, and termination – are made without regard to race, color, religion, creed, age, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law. A+E Global Media is a joint venture of the Hearst Corporation and The Walt Disney Company. We are proud to be an affirmative action / equal opportunity employer / disabled / veterans. #J-18808-Ljbffr A&E Networks