Technology Support Specialist (Temporary)

Work Locations: With the exception of some select roles that have In‑Office requirements, most temporary or third‑party payroll workers should expect to work remotely, unless otherwise discussed. The Role: Technology Support Specialist (Temporary) – A+E Global Media is hiring a Tier 2 Technology Support Specialist to serve as the primary on‑site IT partner for our Los Angeles office while also supporting employees across our other locations remotely. This highly visible role supports executives and media/production teams in a fast‑paced environment, ideal for someone who combines strong technical troubleshooting with exceptional customer service, calm under pressure, and great judgment. This is the primary on‑site IT resource in LA and will own Tier 2 escalations end‑to‑end, prioritize competing needs, and shift left by identifying recurring issues, improving documentation, and recommending practical fixes that reduce future tickets and downtime. More About What You’ll Do: Tier 2 technical support & escalations (60%) – Deliver high‑touch in‑person (LA) and remote support; triage, troubleshoot, and coordinate escalations for VIP users. Endpoint readiness & documentation (20%) – Keep endpoints compliant and supportable; create and maintain clear documentation to reduce repeat requests (“shift left”). Quality & reporting (10%) – Meet SLAs, KPIs, and CSAT with strong ticket quality; use our ITSM tool to report trends and share insights with leadership. Training, onboarding & projects (10%) – Support onboarding and user training; assist with local office initiatives and broader IT projects. Working hours: This is a fully in‑office role based in our Los Angeles office. Candidates must be able to commute reliably and work on‑site five days per week. Standard hours are Mon–Fri, 9:00AM–5:00PM (local time) (7‑hour shift + 1‑hour lunch), with occasional adjustments based on business needs. On‑call rotation: two weeks every six weeks. Basic requirements: 3–5 years of experience in an IT support role. Technical experience with Windows11 and macOS, Microsoft365 / Office365, Active Directory / AzureAD, Intune/SCCM and JAMF. Experience with ITSM ticketing systems such as Freshservice, ServiceNow, or similar. Strong customer mindset, fast‑paced prioritization, clear ownership, and prompt communication. Preferred ITILV4 Certification, Microsoft Certification, Mac Certification. Experience working in broadcast/media. Compensation: Contract hourly pay rate: $40.00 (the rate displayed serves as a good faith estimate; final rate will depend on qualifications, experience, and location). Learn more at Equal Employment Opportunity: A+E Global Media proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle. The company’s employment actions and decisions – including recruitment, hiring, training, promotion, demotion, compensation, transfer, layoff, and termination – are made without regard to an employee’s race, color, religion, creed, age, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, gender expression, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law. A+E Global Media is a joint venture of the Hearst Corporation and The Walt Disney Company. We are proud to be an affirmative action / equal opportunity employer / disabled / veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability. EEO law and supplemental information: If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact View email address on click.appcast.io. For additional information and review please contact View email address on click.appcast.io. #J-18808-Ljbffr A&E Television Networks, LLC