IT Systems & Support Specialist
$71kSpectrum Healthcare Resources
IT Systems & Support Specialist Hybrid | Arizona | Full-Time - Pay: $71,000 per year Be the backbone of the technology that powers patient care. At Spectrum Healthcare Group, we're looking for an IT Systems & Support Specialist who is comfortable jumping between helpdesk support, EHR administration, and data work - sometimes all in the same day. This is a hands-on role for someone who takes ownership, communicates clearly, and genuinely wants to support the staff helping our communities thrive. What You'll Do
#spectrum
- Provide day-to-day support for hardware, software, and Microsoft 365 (user accounts, password resets, email, Teams)
- Support and administer our Electronic Health Record system (NextGen Enterprise preferred)
- Train new and existing staff on EHR workflows and technology tools
- Image, deploy, and configure laptops and desktops
- Troubleshoot common software and hardware issues across multiple locations
- Monitor SQL Server jobs and perform basic query work to support operations
- Assist with reporting and data tasks using tools like Hex, Power BI, or Excel
- Document issues, resolutions, and procedures to keep the team informed
- 3+ years of experience supporting an EHR system in a clinical environment (NextGen Enterprise, Epic, eClinicalWorks, or similar)
- Experience training end users on clinical or business software
- Proficiency with Microsoft 365 administration and troubleshooting
- Ability to image and configure laptops and desktops independently
- Strong communication skills across clinical, administrative, and leadership audiences
- NextGen Enterprise experience (administration, template support, or configuration)
- Ability to run SQL queries, restart failed SQL Server jobs, and interpret basic results
- Familiarity with data analytics tools (Hex, Power BI, Tableau, or similar)
- Excel proficiency including VLOOKUPs and pivot tables
- Experience in a behavioral health or outpatient clinical setting
- Ability to sit for extended periods and work on a computer
- Must be able to work on-site; travel between SHG locations may be required (Prescott, Cottonwood, Phoenix, Tucson areas)
- Ability to obtain a Level 1 Fingerprint Clearance Card
- Meaningful work that directly supports the people caring for our community
- Small, collaborative IT team with broad scope and real ownership
- Opportunities to grow across EHR, infrastructure, and analytics
- Mission-driven organization focused on whole-person behavioral health care
#spectrum
Vacancy posted 4 days ago
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