Clinical Partnership Operations Director-Transplant Services

The salary range for this position is $71.37 - $96.35 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits:

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

The Director will be an NM employee working at a clinical partnership institution’s location with responsibility for the operational leadership, program development, and strategic growth of the partner’s transplant program. Combining NM expertise and partner resources, the Director will advance academic-level, patient-centered organ transplant care providing patients local access to leading treatments and clinical research. The Director will have a dual reporting relationship with both the NM and clinical partnership institution’s transplant service line leadership with a dotted line to NM Clinical Partnerships leadership.

The Director will serve as the administrative dyad to the clinical partner’s Medical Director of Transplant working to establish trusting, productive relationships with clinical partner physician leaders, hospital administrators, and key stakeholders to elevate care capabilities, expand market reach, and drive continuous innovation in transplant care.

Essential Duties and Responsibilities:

Strategic Program & Playbook Development:

• Lead the design, implementation, and growth of a comprehensive organ transplant program.
• Develop program assessments and implementation playbooks for use with clinical partners.
• Develop and execute strategic plans for service line growth in alignment with clinical partner goals.
• Implement innovative care models enabling multidisciplinary care across the patient journey.
• Oversee accreditation and compliance efforts, e.g., OPTN

Operational Leadership & Performance Management:

• Provide oversight of daily operations across transplant services, ensuring efficiency and quality.
• Collaborate with physician leaders to enhance clinical workflows and care coordination.
• Develop key performance indicators (KPIs) and utilize data analytics to monitor the program.
• Formulate and implement transplant program policies and procedures.
• Lead efforts to implement new technologies and precision medicine.

Financial & Business Development:

• Manage the transplant team budget, aligning financial performance and organizational goals.
• Secure funding sources, including philanthropy and grants, for program expansion.
• Drive profitability through strategic growth initiatives and revenue cycle optimization strategies.
• Conduct market analysis to identify trends and differentiation opportunities.

Physician & Staff Engagement:

• Lead efforts to recruit, retain, and mentor top transplant talent including physicians, mid-level providers and transplant administrative and clinical staff.
• Foster a culture of collaboration, innovation, and professional development.
• Develop physician alignment strategies, clinical integration, and research collaboration.
• Support physician engagement and wellness to enhance team performance and retention.

Quality & Patient-Centered Care:

• Ensure high-quality transplant care using NM clinical standards and evidence-based guidelines.
• Develop navigation programs and ancillary services.
• Promote multidisciplinary case reviews and quality improvement efforts.
• Partner with NM and clinical partner research teams to increase access to clinical trials..

Other

• Travel to NM’s Chicago health system locations will be required for initial onboarding and then for occasional visits throughout the year (<10%) 

Qualifications

Required

• Master’s degree required; Master of Business Administration (MBA) or Master of Health Administration (MHA) preferred.
• Five (5) or more years health care experience.
• Experience working within a clinical environment.
• Outpatient setting experience.
• Demonstrated organizational and leadership skills.
• Excellent analytical skills.

Preferred Qualifications

• Experience leading transplant operations in an Academic Medical Center or health system.
• Experience with transplant clinical trials and novel technologies
• Understand value-based care models and complex care reimbursement

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our  Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.