Clinical Account Manager- Chicago

Clinical Account Manager


RAMPART

RAMPART is a company focused on redefining radiation protection by offering advanced shielding solutions that eliminate the need for traditional lead aprons and provide total body and team protection in clinical settings. Their products are designed to seamlessly integrate into medical workflows, reduce chronic strain from heavy protective gear, and protect all personnel from scatter radiation. Built on peer-reviewed data and ergonomic innovation, Rampart aims to improve safety and performance for healthcare professionals.

Why You Should Join Us

This is a Clinical Account Manager role in the Chicago area. You are responsible for establishing clinical adoption of company products within a defined geographic area. You will develop new customer accounts and increase usage of company products in current customer accounts in order to meet sales quotas based on company sales goals. This position reports directly to the Area Vice President.

What You'll Do

As a Clinical Account Manager, you will:

• Consistently model the core values of the company both internal and external the company.
• Openly commit to and support company processes and systems
• Drive the company's clinical capabilities to surpass customer satisfaction and retention, and company goals.
• Customer training and product adoption with installations and clinical adoptions.
• Drive growth through current user.
• Sell additional Rampart systems in the hospital or hospital systems
• Develop new physicians and staff users in current accounts
• Educated nurses, techs, and staff and make them part of the Rampart team.
• Work with commercial leadership to develop a marketing strategy to build the company brand recognition with targeted customers.
• Work with commercial leadership to spearhead strategies specifically with sales, product adoption, quality, product development, and customer service.
• Control company costs by developing and introducing tactical initiatives to address known issues and losses.
• Know and understand the company product to the extent that assistance with installations and minor repairs, can be provided.
• Determines the needs (e.g., product and pricing), goals, product usage, and types of cases handled by specific customers by meeting with and asking in-depth questions of physicians and other hospital
• personnel to learn which Rampart products can best address their specific needs.
• Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key purchasing decision makers in order to facilitate future sales.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g. clinical research, pricing and/or marketing) to develop optimal solutions.
• Assess and implement improved processes and new technologies, collaborating with management regarding the implementation of these improvements for the sales and training environment.
• Assist in identifying and developing improvements to current product and developing new product as opportunities exist or require.

What You'll Need

• A BS degree in Life/ Health Science, Nursing / certification RT, RCIS preferred
• Medical device / medical affairs related experience
• 5+ years of experience in clinical operations
• Familiarity with Good Clinical Practice, ISO 13485, 21CFR Part 820, and MEDDEV regulations pertaining to clinical research
• Financial and operational knowledge of the medical industry
• Excellent leadership, interpersonal, and communication skills
• Strong analytical, decision-making, and problem-solving skills
• Innovative and entrepreneurial mindset, motivational abilities, and the ability to find and retain talented employees.

Perks of the Job

Compensation:

• Base Salary and Variable Commission Potential, depending on experience level
• Company-issued credit card (Ramp card) for all business expenses
• Monthly car allowance of $400 for roles involving travel
• Monthly phone allowance of $75
• Comprehensive benefits package including:
  
  • Two medical plan options
  • Dental and vision coverage
  • Flexible Spending Account (FSA)
  • Life insurance
  • Short-term and long-term disability
  • 401(k) with 4% company match