Desktop Support Analyst
Insight Global
Job Description
Insight Global is seeking a Desktop Support Agent for a top equipment rental and construction services client. This individual will serve as the first point of contact for end users, providing high-volume technical support in a fast-paced desktop support environment. The ideal candidate has strong customer service skills, hands-on experience troubleshooting Windows-based hardware and software issues, and the ability to effectively document and resolve support tickets. This role is heavily phone-focused and will support users with password resets, Active Directory tasks, printer issues, desktop and laptop troubleshooting, and general IT support requests. The team operates in a highly collaborative environment with no formal tier structure, giving candidates broad exposure to a variety of technologies and opportunities to grow their technical skill set while delivering excellent customer service. This is a contract to hire role, on site in Modesto, CA.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
• Enterprise desktop support/help desk experience
• Strong customer service and end-user support skills
• Experience with ticketing systems and thorough documentation
• Knowledge of IT concepts including Active Directory and domain management
• Working knowledge of Windows operating systems
• Software and hardware troubleshooting experience
○ Printers
○ Laptops
○ Desktops
○ Peripheral devices
• Ability to work independently with strong troubleshooting aptitude
Comfortable handling a high-volume phone support environment • Bachelor's degree
• SCCM (Microsoft System Center Configuration Manager) experience
Asset deployment, imaging, or equipment provisioning experience
$22.9 - $28.63 per hour
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