Mobile Deployment Technician

Job Description

Job Description

Job Overview:

Pay Range: $20.00hr - $22.00hr

Requirement/Must Have:

• Hands-on experience with mobile device deployment and configuration, including iOS platforms.
• Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar).
• Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills.
• Strong organizational skills for managing device scheduling, tracking, and handoffs.
• Ability to work collaboratively in a team environment while providing excellent customer service.
• Strong attention to detail and commitment to IT security practices.
• Strong verbal and written communication skills.

Responsibilities:

• Configure and set up mobile devices in alignment with the organization's refresh program.
• Coordinate deployments of mobile devices to end users, including scheduling, logistics, and user handoff.
• Receive, process, and track old devices for secure e-cycling and disposal according to policy.
• Provide first-level support for break/fix issues, troubleshooting, and inquiries related to issued mobile devices.
• Collaborate with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to operations.
• Maintain accurate deployment, inventory, and support documentation.
• Ensure compliance with IT security standards and best practices during all deployment and support activities.

Nice to Have:

• Prior experience with large-scale device deployment projects.
• Knowledge of government IT operations, policies, and security standards.
• Familiarity with device lifecycle management and e-cycling processes.

Skills:

• iOS.
• Mobile Device Management.
• Microsoft Intune.
• AirWatch.
• Troubleshooting.
• Inventory Management.
• IT Security.

Qualification And Education:

• 3+ years of experience with mobile device deployment and configuration.
• 3+ years of experience with MDM platforms.
• 3+ years of experience in end-user support and troubleshooting.

Benefits

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.