Account Manager II

Company Overview:Flock Freight is the largest Shared Truckload (STL) freight brokerage in the U.S., transforming underutilized truckload capacity into tangible value: cost savings for shippers, increased earnings for carriers, and a smaller carbon footprint.Their AI-powered, patented pooling technology optimizes across Flock’s entire customer network, combining shipments from thousands of businesses into efficient Shared Truckloads. With STL, shippers enjoy truckload-level service while only paying for the space they need. Trusted by thousands of customers, from some of the largest enterprises to growing brands, Flock Freight delivers an unmatched combination of cost efficiency, exceptional service, and a streamlined shipping experience.Flock Freight has been a Certified B Corp since 2020, meeting high social, environmental, transparency, and accountability standards to all of our stakeholders.Team/Department Overview: Account Management Team – Reporting to the Manager of Account Management, SD-BD-2. Key Responsibilities:Partnering with our Account Executives to support our relationships with customers, particularly by servicing day-to-day customer needs.Conducting weekly touch points and engagement strategies with our key decision makers to identify expansion opportunities, proactively upsell, and ensure maximum wallet share.Maximizing profitability for the firm by quoting and strategically accepting or rejecting freight.Arranging and hosting quarterly business reviews with your key decision-makers.Extreme ownership of the daily freight factory operational execution; quote through invoice.Own the day-to-day operational needs and requirements of your customers, including handling escalations and resolving issues quickly.Focused on load board management, coverage execution, escalation management, and timely issue resolution.Ensuring operational execution for successful billing including; rate management, fuel surcharges, accessorials agreements, and resolving any outstanding billing issues, collections, or credit needs.Maintain SOPs for all customers, ensure service expectations are met, and execute on CAP plans as necessary.Possess deep knowledge of client's needs, challenges, communication styles, roles, and key decision-makers within each organization.Utilize relationship-building skills to delight our customers and ensure consistent delivery of KPIs and service metrics.Qualifications:Bachelor’s Degree3 + years of experience in the Freight/Logistics industry.Strong ability to prioritize and manage competing demands in a fast-paced environment.Demonstrated sense of urgency and accountability when responding to customer and business needs.Proven problem-solving skills with a focus on taking ownership and driving issues to resolution.Comfortable multitasking across projects, stakeholders, and shifting priorities without losing attention to detail.CompensationThe expected range for this position is $65,000 - $73,000 per year + commission opportunity with meaningful upside.. This reflects typical earning potential in this role based on market data and individual factors including skill sets, experience, and geographic location. In addition to salary, full-time employees are eligible for an equity package and competitive benefits that support you and your family as part of your total rewards package at Flock Freight. We target candidates local or willing to relocate to Flock Freight’s San Diego headquarters.Life & Benefits of the Flock:Hybrid Work Model: As an organization we value in-office collaboration, working cross-functionally, and winning together. Through scheduled in-office and work from home days, we are able to work more efficiently and collaboratively. (Monday, Tuesday, and Thursday in-Office)401(k): We know Flock may just be a stepping stone in your epic journey, but we want to be sure you’re setting your future self up for success! Medical, Dental & Vision: Generous coverage for employees and dependents. Both HMO and PPO options provided.Our promise to you:Flock Freight is committed to creating an environment that’s fair and inclusive. We fill our open positions based on qualifications, merit, and business needs. We value the skills of people from all backgrounds and are proud to hire, promote, and retain talent from a diverse candidate pool. Diverse perspectives are central to innovation at Flock Freight and make our team better. We're interested in your inherent abilities, not just the skills you bring from your last role - if you think you have what it takes to succeed in the role but don't check every box, please still get in touch. We'd love to start a conversation with you.Flock Freight has zero tolerance for behavior that negatively impacts marginalized groups, including women, people of color, veterans, immigrants, people with disabilities, and members of the LGBTQIA+ community. We invite people of all identities to join the Flock!We are targeting talent in the San Diego/Encinitas and Los Angeles area.Job SummaryRequisition Number: ACCOU Job Category: Customer SuccessSchedule: Full-Time