Scheduling Coordinator

Outbound Scheduling Coordinator

The Outbound Scheduling Coordinator will establish contact with patients to schedule for approved treatments or procedures. The coordinator will make sure all accommodations necessary for the patient to attend their appointment are approved and provided. They will coordinate with the Authorizations team to receive internal approval for scheduling. Will navigate Electronic Medical Record (EMR) to update and input data in desired fields.

What You Will Do:

• Communicate with patients for scheduling and scheduling needs
• Coordinate to gain approval for transportation, interpreter, and lodging accommodations
• Navigate and maintain scheduler within the EMR
• Enter data and information in the desired database locations
• Communicate with IPM staff to ensure patients are being treated
• Maintain confidentiality regarding patients' personal information
• Maintain positive relationships with patients and peers
• Become familiar with the California Worker's Comp Labor Code
• Completion of the required tasks within the desired deadline
• Bilingual in Spanish preferred
• Ability to multitask
• Ability to follow directives
• Excellent customer service
• Professional demeanor and appearance
• Efficient with time management
• Experience with coordinating between different departments
• Assumes other responsibilities as appropriate to the position and organizational needs

Qualifications:

• Customer Service: manages difficult or emotional patient situations
• Highschool Diploma or GED
• Previous experience with EMR/HER systems desirable
• Problem Solving; identifies and resolves problems in a timely manner, gathers and analyzes information skillfully; develop alternative solutions
• Proficient with Microsoft Office Suite

Compensation Range:

$21.00 to $23.00 Hourly

All compensation ranges are posted based on internal equity, job requirements, experience, and geographical locations.

Why You'll Love Working Here:

• Amazing work/life balance
• Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO)
• 401(K) Plan with Employer Matching
• License & Tuition Reimbursements
• Paid Time Off
• Holiday Pay & Floating Holiday
• Employee Perks and Discount Programs
• Supportive environment to help you grow and succeed

Boomerang Healthcare (BHC) is a multidisciplinary and comprehensive team of experienced, committed healthcare providers that treat pain. Our team of doctors approaches each patient with one goal in mind: to help patients return to normal daily activities. We work with our patients to identify the cause of their pain and create a personalized treatment plan, recognizing that no two patients are alike, and neither is their pain. Our providers create a comprehensive care plan, then monitor, manage and coordinate patient access to health services at BHC.

Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact us.