Front Office Manager

Job Description

Job Description

Location: Alternating between Massapequa and Garden City offices

Position Type: Part-Time with the opportunity for full-time w/ benefits

Working Hours: Monday - Friday: 9 AM - 3 PM OR Monday - Thursday: 2 PM - 8 PM

At Pathways Within, we offer a collaborative approach to wellness and mental health services, encompassing modalities such as mental health therapy, acupuncture, and massage. Our values revolve around collaboration, work/life balance, and ongoing professional development through education.

Position Overview: Seeking a Front Desk Manager to act as the crucial connection among clients, providers, and external referrals. This role demands a deep comprehension of mental health therapy modalities and wellness services, alongside top-notch communication and organizational abilities. The perfect candidate will foster client relationships, deliver exceptional service, and nurture a collaborative atmosphere. This role reports directly to the Clinical Directors.

$17 - $20 hourly

• Providing prompt responses to client inquiries via phone, email, and in-person interactions.

• Facilitating connections and managing referrals to appropriate providers within the wellness center.

• Efficiently scheduling appointments and coordinating client care across various services.

• Ensuring accurate and well-organized client records are maintained in EHR systems like Vagaro, Jane, and SimplePractice.

• Collaborating closely with providers to stay informed about service offerings and address client needs effectively.

• Assisting in the smooth 360 onboarding process for new clients to ensure a seamless experience.

• Creating a welcoming and hospitable environment for clients upon their arrival.

• Completing insurance verification for new clients.

• A bachelor’s degree in a mental health or wellness-related field is highly preferred.

• Thorough knowledge of mental health therapy techniques and wellness services is essential.

• Proficiency in Microsoft Office, Vagaro, Jane, SimplePractice EHR, and Google Drive is required.

• Exceptional communication skills and the ability to interact effectively with others are necessary.

• Strong organizational skills and the ability to handle multiple tasks efficiently are crucial for this role.

• Previous experience working in a fast-paced customer service environment (ei, call center, doctor's office, etc) is strongly preferred.

Pathways Within is a large collaborative environment with locations in 5 areas of Nassau and Suffolk County. We serve clients of all ages and in various states.

Benefits of Working with Us

• Access to group benefits (401(k) with a match available after the probationary period for full-time staff

• Access to health insurance and other company benefits for full-time staff

• Access to the learning library and growth opportunities

• Discounted services and products are offered

• Engaged company culture, including full office lunch hour, staff activities monthly, friendly atmosphere