Senior Facilities Manager

Job Description

Senior Facilities Manager

Location: Greensboro, NC

Salary: $130k–$150k + 15% bonus

Working Pattern: Onsite Monday–Friday

About the Role:

A leading facilities and integrated services provider is seeking an experienced Senior Facilities Manager to lead facilities operations across a large, highly technical life sciences/R&D campus in Greensboro, NC.

This is a senior leadership position responsible for the day-to-day operational performance of a complex campus environment, with a strong emphasis on critical environments, technical facilities management, client service and operational excellence.

The successful candidate will lead a multidisciplinary facilities team, oversee the delivery of hard and soft FM services, manage the account's financial performance and act as a senior point of contact for the client and key stakeholders.

Key Responsibilities:

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• Provide overall leadership and operational direction for facilities management across a large-scale R&D/laboratory campus.
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• Lead and develop a multidisciplinary facilities team of approximately 18 employees.
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• Take overall responsibility for the operational performance and service delivery of the account.
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• Manage an annual operating budget/P&L of approximately $4 million, ensuring strong financial control and commercial performance.
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• Act as the senior client-facing representative, developing trusted relationships with senior stakeholders and ensuring consistently high levels of service.
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• Oversee technical facilities operations, maintenance, engineering and workplace services across the campus.
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• Ensure critical systems and infrastructure are operated and maintained to the required standards of safety, reliability, compliance and business continuity.
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• Drive preventative and planned maintenance, asset management, continuous improvement and operational efficiency.
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• Manage vendors, contractors and service partners, ensuring contractual, safety, quality and performance expectations are met.
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• Ensure compliance with all relevant HSE, regulatory, quality and site-specific requirements.
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• Lead operational reviews, performance reporting, KPI/SLA management and continuous improvement initiatives.
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• Identify opportunities to improve service delivery, efficiency and the overall client experience.
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• Support projects, capital improvements and other site initiatives as required.
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• Provide leadership during incidents, emergencies and other operational events, ensuring appropriate escalation and resolution.
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About You:

The ideal candidate will be an experienced Senior Facilities Manager, Account Manager, Facility Director or equivalent with a strong background in complex and technically demanding environments.

Essential Experience:

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• Significant facilities management leadership experience within a laboratory, life sciences, R&D, pharmaceutical, biotech, healthcare, manufacturing or other critical environment.
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• Previous experience working for a facilities management/service provider rather than solely in an in-house FM environment.
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• Proven experience leading multidisciplinary FM/engineering teams.
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• Strong client-facing and stakeholder-management skills, with the confidence to engage with senior-level client representatives.
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• Demonstrable P&L/budget management experience, ideally managing an account of approximately $4M or greater.
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• Strong understanding of technical facilities management, maintenance, compliance, HSE and operational risk.
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• Experience managing contractors, vendors and third-party service providers.
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• Strong commercial, organisational and problem-solving skills.
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• Ability to operate strategically while remaining close enough to the operation to ensure high-quality service delivery.
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Key Attributes:

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• Strong leadership and people-management capability.
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• Highly client-focused with excellent communication skills.
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• Commercially astute and comfortable owning P&L performance.
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• Calm and decisive in complex or critical operating environments.
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• Strong technical FM understanding.
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• Able to build credibility with both technical teams and senior client stakeholders.
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• Proactive, accountable and focused on continuous improvement.
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Why Join?

This is an opportunity to take ownership of a high-profile, technically complex facilities operation within a critical life-sciences/R&D environment, leading a sizeable team and managing significant operational and commercial responsibility.

The role offers a competitive salary and bonus package, together with the opportunity to operate at a senior level within a sophisticated facilities management environment.