Seasonal Customer Love Associate - (Remote - TX based)

Seasonal Customer Love Associate - Remote (TX based)

Remote (TX)

Overview

We are a mission-based company that invests in an inclusive culture to innovate together and ensure everyone has space to grow, thrive, and belong. We are seeking a Seasonal Customer Love Associate to join our team remotely from TX.

What You’ll Do

• Provide consistently magical customer service across all customer service channels
• Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
• Consistently meet and exceed performance goals
• Wear many hats (stylist, friend, personal assistant) when helping customers shop for their next item
• Know shipping, fulfillment, and returns procedures to process orders efficiently
• Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
• Gain exposure to different teams and learn the ins and outs of all aspects of the business

Who You Are

• Smart, incredibly organized, and driven towards excellence
• Passionate about the company’s mission and products
• Friendly, with strong interpersonal skills and composure under pressure
• Empathetic, with good judgment, patience, and the ability to apply policies
• Positive and willing to take on tasks big or small
• Strong communication skills across email, text, and chat
• Capable of meeting deadlines while juggling multiple tasks; good time management
• Flexible and able to work in a changing environment
• Productive, focused work style to meet case volume expectations
• Prior experience on an e-commerce customer service team
• Proficiency with Kustomer and Google Suite

Availability

We’re hiring for Seasonal roles with both part-time and full-time availability in May. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support customer demand.

Top-performing Seasonal employees may be extended to the next season or considered for permanent roles based on business needs and performance.

• Part-Time: 8–29 hours/week, with occasional weekend shifts
• Full-Time: 32–40 hours/week, with occasional weekend shifts

Flexible availability is important to deliver exceptional service when customers need us most.

Compensation

We believe in transparency and equity in compensation. The anticipated wage for this role is $17.60 - $18.65 per hour , depending on location, experience, skills, qualifications, and internal equity.

This role may be eligible for an annual discretionary bonus based on company performance, department goals, and individual contributions. Bonus amounts are not guaranteed and are determined at the company’s discretion. Compensation decisions may vary from the listed range to reflect individual circumstances.

Our total rewards package includes benefits, perks, and growth opportunities.

• Employer-sponsored private medical, dental, and vision insurance, plus commuter benefits
• Competitive paid time off including vacation, sick leave, and holidays for eligible employees
• Retirement planning support, including ESG-aligned investment options for eligible employees
• Collaboration with a global team across offices in LA, NYC, London, and a global retail team
• Fertility care support via Carrot and up to $5,000 reimbursement after 1 year of employment
• Charitable giving and community involvement
• Clothing discounts and culture events, including Ref Values week and Volunteer Time Off

Equal Opportunity and Accommodations

Reformation is proud to be an Equal Opportunity Employer. We are committed to a diverse and inclusive team. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status, in accordance with applicable laws.

If you require accommodations during the application or interview process, please let us know so we can provide what you need to perform your best.

Notes

We encourage interested candidates to apply and welcome general applications if this role is not an exact fit.