Contents Project Manager

Contents Project Manager Job Overview The Contents Project Manager oversees the execution and coordination of all contents-related restoration projects, from pack out to cleaning and delivery. This role ensures workflow efficiency, customer satisfaction, and compliance with job file standards while managing communications between clients, internal teams, subcontractors, and insurance representatives. Responsibilities Reports to the Contents Manager for job‑related items. Works with the Contents Manager & Coordinator to facilitate production and scheduling. Manages projects directly and oversees all field team members and the flow of production (Pack Out, Cleaning, Pack Back, Deliveries, etc.). Makes sure that files are up to date and noted weekly with holds, next steps, etc. Uses tasks to show next steps in the file and indicate when a follow‑up is expected; the Coordinator reviews and confirms a task is in every file. Stays in contact with insureds and referral sources while waiting for approvals and confirms a start date; if needed, tasks the coordinator to follow up on their behalf. Handles communications with the adjuster: obtaining approvals (pack out, cleaning, subcontractors, etc.), sharing scope of work details, reports, justification on production, and problem solving (damage control, scheduling, etc.). Confirms a start date with the Contents Manager and Coordinator and relays the information to the insured/referral source; when necessary, the Director & Coordinator assists if the PM requests. Reviews the Pack Out Tick Sheet, Pack Back Tick Sheet, and Delivery Tick Sheet created by the Coordinator. Monitors onsite job progress, oversees multiple sites through site‑visits, and communicates with the Foreman & Office. Creates the Cleaning Tick Sheet once the Pack Out has been completed and tasks the Coordinator to review and keep it up to date. Ensures the team has all needed materials and delivers missed or forgotten materials to job sites. Tasks any follow‑ups required by the Director, Foreman, Techs, or Coordinator. Manages and confirms all compliance and job tasks are complete for the claim. Files compliance in DASH, XA, and Contents Track; confirms details with Foremen to correct and push reports through when review is complete. Manages customer communications and expectations, including customer service, damage control, reports (email completed reports once pack out is complete), and policy questions. Updates and confirms schedules with customers after speaking with the Coordinator/PRM. Subcontractors: Schedules dumpster drop‑off and pick‑up and tasks the Coordinator to send a Work Order. Schedules and provides project information to vendors. Confirms vendors’ dates are added to the calendar and noted. Confirms approved vendors have been added to DASH and the Customer file in the Drive. Ensures the insured is aware of which vendors will be used and knows to expect their phone calls. Once production vendors are completed, the PM requests estimates/invoices from vendors. Tasks the Coordinator to follow up and confirm that vendors send requested estimates/invoices, and uploads them to the Drive. If needed, tasks the coordinator to follow up on their behalf. For Large Loss or Intricate Jobs, the PM meets vendors onsite to walk them through the claim and ensure they remove all requested items successfully. Authorized to update the Warehouse Board and Warehouse Map on the computer; must note in DASH as well. Generates completed customer & TL reports to send to the insured. Writes contents estimates and prepares the file for the Estimator/Auditor to review and submit to the carrier. Handles training or oversees training for all field team members. Qualifications Relevant experience in emergency restoration and Personal Property (required). Sales experience (required). Excellent verbal, written, and presentation skills (required). Full‑time position. IICRC certifications, including but not limited to CPT, WTR, ASD, AMRT, FSRT. Ability to work independently and multitask in a busy environment. High School Diploma, GED, or equivalent. Strong management, delegation, planning, and leadership skills. Valid Driver's License. Must pass background check. Ability to lift a minimum of 50 lbs. Uses estimating software such as Xactimate. Frequent walking, standing, bending, and twisting. Clean shaved face for use of respirator per OSHA regulations. Works in tight or confined spaces. #J-18808-Ljbffr Authority Brands Inc.