BDC / Administrative Assistant
$15 per hourFull-time
Whiteface Ford
We are hiring a BDC / Administrative Assistant to join the front office at Whiteface Ford. This role owns the customer follow-up side of the sales process: answering and responding to inbound leads quickly, keeping appointments on the calendar, and keeping our CRM (DriveCentric) accurate and current. You are the first, fast, friendly touch a customer gets, turning an inquiry into a scheduled visit to the dealership. Selling the vehicle once the customer is in the door belongs to our sales team; your job is making sure that hand-off happens as often and as fast as possible. Reports to: Melissa Schlabs (BDC / floor manager). Responsibilities:
- Speed-to-lead: respond to new inbound leads (phone, text, email, web) fast. Every minute of delay costs the store a chance at the sale.
- Appointment setting: turn a responded-to lead into a booked, confirmed visit.
- Consistent follow-up: work assigned leads on a cadence, with no dropped or forgotten follow-ups and no unlogged CRM activity.
- CRM hygiene: keep DriveCentric records current, log every call, text, and email, and keep tasks closed out.
- Customer experience: friendly, organized, professional tone on every call and text.
- Comfortable being on the phone and a computer for most of a shift.
- Reliable, dependable schedule. This is a desk role tied to business hours, not flexible gig work.
- Organized, detail-oriented, and follows through without being chased.
- Customer-service or office/admin experience a plus. CRM experience (DriveCentric or similar) a plus but not required, we train the right person.
- Good written and verbal communication.
Vacancy posted 18 days ago
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