Servicing Transfer Coordinator

Servicing Transfer Coordinator I

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Job Summary: The Servicing Transfer Coordinator I is responsible for managing and coordinating all inbound and outbound servicing transfer activities. This includes the daily oversight of flow loan boardings and service releases, ensuring timely and accurate execution in compliance with regulatory and investor requirements. The role involves collaboration with internal teams, clients, and external partners to ensure a seamless transfer experience.

Key Responsibilities:

• Coordinate all aspects of inbound flow servicing transfers, including daily, weekly, and monthly loan boardings.
• Monitor and complete all tasks related to inbound servicing transfers to ensure timely and accurate processing.
• Manage outbound servicing transfers (service releases), including both bulk and flow populations.
• Collaborate with Servicing Transfer management and the Portfolio Management team to resolve issues related to ongoing transfer flows.
• Serve as a point of contact for clients and internal/external business partners, providing regular updates on transfer progress and delivering weekly status reports to management.
• Conduct post-transfer research on recently boarded loans to ensure data integrity and issue resolution.
• Participate in conference calls with prior servicers to support efficient and effective onboarding and transition processes.
• Ensure compliance with all applicable federal, state, and local laws and regulations; complete all required compliance training.
• Meet defined deadlines and maintain departmental performance standards.
• Maintain accurate and up-to-date records in internal systems regarding the status of all assigned transfers.
• Identify and communicate performance trends and provide feedback to supervisors and leadership.
• Note: This is an on-site position and is not eligible for remote work.

Qualifications:

• Strong attention to detail and accuracy.
• Ability to thrive in a high-volume, time-sensitive environment.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively to meet team and departmental goals.
• Strong customer service orientation and a positive, solution-focused attitude.
• Sound judgment and decision-making skills.
• Familiarity with regulatory and investor guidelines; ability to stay current with industry and policy changes.
• Knowledge of MERS, MERS Transfers, and chain of Assignment of Mortgages.
• Experience with special loans preferred.
• Experience with data conversions and developing scripts/tools for data management and analysis is a plus.

Why Selene?

Benefits Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.