BMS Services Coordinator

Bms Service Coordinator

Schneider Electric has an exciting opportunity for a BMS Service Coordinator with the flexibility of a hybrid schedule within the continental US near one of our hubs! This role provides administrative support to ensure the efficient operation of our product support team. You will be part of a highly collaborative team dedicated to resolving product issues for Schneider Electric field engineers and partners. The group you will help coordinate utilizes Schneider Electric equipment to simulate and test problems experienced in a customer's environment. These troubleshooting actions require the configuration of servers, workstations, controllers, and databases while also using remote desktop software to connect to live systems for troubleshooting purposes. The candidate must have a strong ability to clearly communicate and build strong customer relationships. Must have excellent interpersonal communication skills with customers and the product support team. Must have basic product knowledge and effectively utilize company software programs/collaborative tools to help support the team.

Essential duties & responsibilities - job functions include:

• Receive phone calls and emails, and acknowledge within defined SLAs
• Verify and update contact information within SalesForce as needed
• Create/monitor/maintain cases for various incoming inquiries within SalesForce as needed
• Forward/handle customer requests to relevant team members as needed
• Order entry for new services
• Drive/promote technical cases to the appropriate support teams as needed
• Interface with product support and customer care departments as needed
• Ability to be a liaison with engineers to explain a problem or QA for resolution when needed

Job responsibilities include:

• Capability to quickly learn/identify new products while identifying the category they belong to
• Prepare communications, such as emails, invoices, quotes, and other correspondence
• Using reference manuals to learn and gain personal knowledge on the various products as needed
• Thorough documentation of support case details within SalesForce
• Ability to work with customers who have varying levels of product knowledge and experience
• Excellent phone and personal interaction skills: relate to the customer on their current issue and converse in a clear and calm demeanor

What qualifications will make you successful?

• University education (bachelor's degree) is recommended
• High school diploma / GED (mandatory)
• Minimum 1 to 4 years of confirmed order processing for software and hardware SAP experience preferred
• Tridium experience preferred
• Building management systems experience preferred
• Very good organizational skills
• Strong business communication skills
• Conflict management/resolution skills
• MS Office (Access, Excel, Outlook, Word) advanced
• Previous experience with handling inbound telephone calls and emails in a technical call center or help desk environment
• Experience with call (incident) tracking is a plus

What's in it for me?

Career growth and advancement opportunity

Exceptional compensation package with bonus

Excellent benefits including medical, dental, vision, life insurance, PTO, 401K with 6% match, stock purchase option, tuition reimbursement, wellness program, company discounts, and much more!

Be a valued partner supporting essential business operations with high visibility

Work in a collaborative environment where your contributions truly matter

Access to professional development opportunities that help you grow your career

Flexible work options designed to support your well-being and work-life balance

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our total rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. For this U.S. based position, the expected pay range is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you. Our total rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team: care for yourself and your family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, benefit bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year. Invest and plan your future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match. Grow your skills and career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera. Team up in the workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace. Support your community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an impact with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values inclusion, mastery, purpose, action, curiosity, teamwork starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. We celebrate IMPACT makers and believe everyone has the potential to be one. Become an IMPACT maker with Schneider Electric apply today! 40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.