Advanced Medical Support Assistant

Medical Support Assistant

The Advanced MSA is responsible for scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited: scheduling, canceling, re-scheduling patient's appointments and/or consults; verifying and updating demographics and insurance information; performing basic eligibility, and preauthorization requirements for specific coverage. Duties may include but are not limited to:

• Perform at a competent level and work collaboratively in the Community Care coordinated care delivery model, specifically in support of the MISSION Act and Community Care Network programs.
• Perform scheduling, canceling, re-scheduling of patient appointments and or consults.
• Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies.
• Responsible for maintaining/scheduling appointments.
• Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
• Maintains patient's confidential records, copies, and file documentation.
• Protects printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy, and VHA policy. Protects the data from unauthorized release or from loss, alteration, or unauthorized deletion.

Work Schedule: Monday to Friday 8:00 am to 4:30 pm

Compressed/Flexible: Not Available

Telework: ADHOC

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)