Operations Analyst

About the Company and Your Role: (Brief overview)

Zego is a high-growth property automation company with an exciting opportunity for Operations Analysts on our Billing Operations Team. As an Operations Analyst, you are responsible for performing a complex billing or quality control function that directly affects the Client's revenue. This position requires accountability, detail orientation, time management, and customer service orientation.

We seek Zegonauts driven and inspired by the potential for rapid, turbo-charged career growth through high performance. Working closely with other departments, you will help provide an exceptional client experience through analytical excellence and strong attention to detail. In addition to showcasing your critical thinking skills, as you gain experience and advance your career at Zego, you will increasingly work directly with clients to help drive their success.

What you’ll do here: (Job functions)

• Utilize utility billing and expense technology platforms to produce monthly, on-time, accurate resident bills for our clients.
• Ensure we have all of the necessary inputs for the billing process to ensure maximum revenue recoupment for the client.
• Review and analyze outputs to the billing process and collaborate with our clients to finalize and process monthly utility statements for their residents.
• Review variance reports, datasets, and research explanations to ensure the accuracy and consistency of billing practices and results.
• Collaborate across the Zego Utility Team to ensure properties are moved efficiently through the billing process.
• Partner with your clients and internal departments to provide timely prebills to receive approvals that meet billing timelines and quality standards.
• Obtain expert knowledge of our software platforms.

About you: (Qualifications)

• Detail Oriented
• Ability to Meet Deadlines
• Good with numbers and analysis
• Desire to work in a fast-paced technology company with significant growth potential for high-performance
• Ability to learn and retain utility billing concepts.
• Client-facing customer service experience is a plus.
• Passion for providing an outstanding client experience.
• Strong attention to detail; an eye for spotting potential issues before they become issues requiring critical thinking.
• Analytical approach to problem-solving.
• Excellent written and verbal communication skills.
• Comfortable learning new software and technology platforms.
• Ability and desire to consult with clients regularly.
• Availability to work overtime as needed.

• Attend New Hire Training
• Attend Zego Utility Billing Operations Bootcamp, completing required modules and successfully demonstrating mastery of topics trained. Competency is determined by successfully billing a property (an essential function of the role) conducted live under supervision. [Text Wrapping Break] Topics covered include but are not limited to:
• Statement Review
• Ratio Utility Billing (RUBS)
• Submeter Billing
• Learn the Zego utility platform and the value of the Utility product for our clients.
• Learn critical organizational and time management skills
• Learn how other departments impact the Billing Process
• Meet your KPI goals surrounding deadlines, quality, etc
• Understand how Operations impact other departments and Zego's business goals.
• Partner with Support and Success teams to improve the client experience
• Develop skills to resolve escalated billing issues confidently
• Begin training and developing Subject Matter Expert skills

Benefits

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: