Client Support Specialist

Job Description

Job Description

About Us

At Meals on Wheels Western Michigan, our mission is to provide quality nutrition services in a supportive environment to promote the health and independence of older adults in Kent and Allegan Counties.

We offer a range of programs — including home-delivered meals, community dining sites, senior pantry shopping, and liquid nutritional supplements — that help seniors live independently, stay connected, and thrive in their own homes.

Meals on Wheels delivers more than just food; we deliver kindness, companionship, and hope — ensuring that no senior is hungry or forgotten. Our Core Values:

* Treat People Well                                  * Be a Team Player

* Do the Right Thing                                * Aim for Excellence

About This Role

Want to help fight hunger in Western Michigan? Looking for a meaningful role where you can make a direct impact on your community?

As a Client Support Specialist at Meals on Wheels Western Michigan, you will play a vital role in ensuring our clients receive exceptional service. You will be the friendly voice behind our support team, helping clients and their families navigate our services with care and professionalism.

In This Role You Will:

• Align with our mission and values as an organization.
• Provide outstanding customer phone and email support to seniors and their families
• Accurately document client interactions using the company database.
• Collaborate with team members to provide outstanding customer service. 
• Contribute to a positive team environment focused on community well-being.

What’s In It For You

• Work-Life Balance: Consistent day shifts, Monday–Friday
• Impact: Make a difference in your community alongside incredible team members
• Competitive Compensation
• Comprehensive Benefits:
  • Health, dental, and vision insurance on day one
  • Company match for both HSA and 403(b) dollars (eligible immediately!)
  • Life insurance, short and long-term disability
  • Flexible Spending Account options
• Paid Time Off and paid holidays
• Employee Assistance Program for you and your household members

Benefits Overview

• 403(b) & 403(b) matching
• Dental insurance
• Health insurance & Health Savings Account
• Vision insurance
• Life insurance
• Flexible Spending Account
• Paid Time Off
• Employee Assistance Program

Experience Preferred

• Working with the elderly: 1 year
• Data entry: 1 year
• Phone-based client service: 1 year

At Meals on Wheels Western Michigan, we believe in a community of intentional inclusion that fosters trust and belonging and embraces differences. We invite individuals from all backgrounds, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, hairstyle, or any other characteristic to apply. 

Note: Reasonable accommodations can be arranged for individuals with disabilities. Working conditions are subject to modification as necessary.