Spa Attendant

Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. 

Location

Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer.

Overview

The Spa Attendant ensures that all spa facilities, locker rooms, treatment areas, and relaxation spaces are impeccably maintained and presented to luxury standards. This role supports the guest journey by providing warm, anticipatory service and helping create a serene, welcoming environment. The Spa Attendant works closely with the spa reception, therapists, and Management teams to ensure seamless operations.

Responsibilities

• Greet and assist guests in a warm, professional manner, offering guidance throughout their spa experience.• Escort guests to locker rooms, relaxation lounges, and wet areas, ensuring comfort and privacy.• Anticipate guest needs by providing amenities, refreshments, towels, robes, and slippers.• Maintain a calm, organized, and welcoming atmosphere at all times.• Respond promptly and courteously to guest requests or concerns.• Maintain pristine cleanliness and organization of locker rooms, relaxation areas, and all wet facilities (sauna, steam, showers, pool area).• Ensure all amenities, spa products, refreshments, and towels are consistently stocked and displayed to luxury standards.• Monitor spa traffic and cleanliness throughout the shift, adjusting priorities as needed.• Assist in preparing treatment rooms before and after services, when required.• Set up for various body treatments in accordance to spa SOPs.• Quickly report any maintenance or safety issues to management.• Follow all daily checklists, cleaning schedules, and opening/closing procedures.• Coordinate with therapists, front desk, and Management to support smooth operations.• Manage laundry cycles, including washing, folding, and stocking linens.• Maintain inventory of robes, towels, slippers, drinks, and supplies; assist with restocking and ordering.• Support special requests, VIP preparations, and in-spa promotions.• Maintain strict hygiene and sanitation standards, including proper handling of linens and cleaning chemicals.• Ensure all safety procedures for wet areas are followed and communicated to guests when necessary.• Adhere to property, brand, and local regulatory requirements.

Qualifications

• Previous experience in hospitality, wellness, or luxury service preferred.• Strong customer-service mindset with a calm, polished demeanor.• Excellent communication and organization skills.• Ability to work in humid/wet environments and stand for long periods.• Ability to lift, move, and transport linen baskets and supplies (up to ~30 lbs).• Flexible availability, including weekends and holidays.• Warm, gracious, and guest-focused.• High attention to detail and pride in maintaining a luxurious environment.• Team-oriented, dependable, and proactive.• Committed to delivering elevated, five-star service.