Open app
Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Confirmation Call Center Manager

$55k - $75k

Bath Planet

Grand Rapids, MI

Confirmation Call Center Manager

Company: Bath Planet & Home Pro MI

Location: Grand Rapids, MI and surrounding areas

Job Type: Full-Time

Compensation: $55,000–$75,000 annually

Benefits: Dental Insurance, Paid Vacation, Paid Sick Time, Professional Development

About the Role

As the Confirmation Call Center Manager, you will oversee the daily operations of our Call Center while leading a team of Call Center Representatives. You'll be responsible for confirming appointments, coaching and developing your team, managing schedules, maintaining high customer satisfaction, and ensuring departmental goals are consistently achieved.

Responsibilities

  • Manage the daily operations of the Confirmation Call Center.

  • Hire, train, coach, and develop Call Center Representatives.

  • Schedule and confirm appointments with homeowners.

  • Answer inbound calls and make outbound confirmation calls.

  • Deliver exceptional customer service while maintaining professionalism.

  • Manage and coordinate sales representatives' schedules.

  • Monitor team performance and ensure weekly and monthly goals are achieved.

  • Resolve customer concerns and handle escalated issues promptly.

  • Maintain accurate customer records and appointment information.

  • Prepare reports and monitor key performance metrics.

  • Foster a positive, productive, and team-oriented work environment.

Qualifications

  • Previous management or supervisory experience in a call center or customer service environment preferred.

  • Strong leadership, coaching, and team-building skills.

  • Excellent communication and interpersonal abilities.

  • Outstanding customer service and conflict resolution skills.

  • Strong computer proficiency and experience with CRM systems.

  • Excellent organizational and time management skills.

  • Ability to multitask in a fast-paced environment.

  • Evening and weekend availability as needed.

Compensation & Benefits

  • $55,000–$75,000 annual salary

  • Bonus opportunities based on performance

  • Dental Insurance

  • Paid Vacation

  • Paid Sick Time

  • Professional Development

  • Ongoing leadership training

  • Career advancement opportunities

  • Supportive team environment

Why Join Bath Planet & Home Pro MI?

At Bath Planet & Home Pro MI, we believe our people are the foundation of our success. We provide the training, support, and leadership opportunities you need to build a rewarding career while making a meaningful impact on our customers and your team.

Apply Today

If you're an experienced leader who thrives in a fast-paced environment and enjoys coaching teams to success, we'd love to hear from you. Apply today to become the next Confirmation Call Center Manager with Bath Planet & Home Pro MI!

Powered by JazzHR

Apply
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Confirmation Call Center Manager in Grand Rapids, MI vacancy
  • Call Center Manager
     ...Description Atrium Home Services is looking for a talented Call Center Leader to join our forward-thinking team. If you are passionate...  ...Grand Rapids, MI. Position Overview: As a Call Center Manager at Atrium Home Services, you will play a pivotal role in overseeing... 
    Suggested
    Temporary work
    Work at office

    Atrium Home Services

    Grand Rapids, MI
    9 days ago
  • Customer Service - Self Storage Manager

    $33.28k

     ...related tasks Our Property Managers have the opportunity to earn...  ...storage unit inspections to confirm inventory and availability helps...  ...make reminder and collection calls when required Physical...  ...variety of customer service centered sales environments including... 
    Suggested
    Hourly pay
    Full time
    Weekend work

    Public Storage

    Grand Rapids, MI
    4 days ago
  • Front Office Manager
     ...committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees....  ...Participation:Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired... 
    Suggested
    Local area
    Flexible hours
    Weekend work
    Afternoon shift

    Lodgco Hospitality

    Grand Rapids, MI
    21 hours ago
  • Front Office Supervisor
     ...committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees....  ...Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired... 
    Suggested
    Local area
    Immediate start
    All shifts
    Weekend work
    Afternoon shift

    Lodgco Hospitality

    Grand Rapids, MI
    17 days ago
  • Dental Front Desk Coordinator
     ...day responsibilities include: Answering patient calls throughout the day Scheduling and confirming appointments Checking patients in and out Verifying...  ...Collecting payments for services performed Managing the daily patient schedule Reaching out to... 
    Suggested
    Full time
    Work at office
    Immediate start
    Weekend work
    Day shift

    Seva Dental Team

    Grand Rapids, MI
    a month ago
  • Account Manager SMB-Business Sales

    $8k

     ...sales experience, ability to efficiently manage your time, excellent customer relations...  ...additional sales opportunities through cold-calling, partner-selling, lead-generation...  ...will vary depending on your location and confirmed job-related skills and experience. This... 
    Full time
    Temporary work
    Part time
    Work experience placement
    Shift work

    Verizon

    Grandville, MI
    4 days ago
  • Sales Account Manager
     ...than talk about building it.We're looking for a Sales Account Manager to be the driving force behind an exceptional customer experience...  ...and our outside sales team, helping convert opportunities into confirmed orders.Own the customer relationship. Serve as the go-to... 

    TACK Electronics, Inc

    Grand Rapids, MI
    2 days ago
  • Customer Operations Manager

    $54k

     ...Job Description The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist... 
    Work at office
    Worldwide
    Flexible hours

    Hertz

    Grand Rapids, MI
    21 hours ago
  • Customer Care Manager
     ...passionate about making a difference! Internally, this position is called Head of Customer Care and is responsible for leading the day-to...  ...service by overseeing the timely, accurate, and professional management of customer needs, while serving as a key partner to the... 

    tesa SE

    Grand Rapids, MI
    1 day ago
  • Senior Account Executive, SLED
     ...carrying role requires deep knowledge of the SLED market to build and manage a strong pipeline, navigate complex sales cycles, and maintain a...  ...capabilities. Proactively engage prospects through cold calls, highly personalized emails, LinkedIn messaging, and social... 
    Remote work

    AINS LLC DBA OPEXUS

    Wyoming, MI
    3 days ago
  • Account Manager

    $46.99k - $122.4k

     ...Open to fully remote anywhere in the U.S. or hybrid work location for this role* Position Summary The Senior Analyst, Account Management is responsible for the day-to-day management and support of Meritain's Alternative Health & Advocacy Solutions partner portfolio,... 
    Hourly pay
    Full time
    Temporary work
    Work experience placement
    Work at office
    Local area
    Remote work

    CVS Health

    Wyoming, MI
    2 hours ago
  • Customer Service Manager (Office Coffee Services) Grand Rapids, MI

    $65k - $75k

     ...us. We are Canteen.   Job Summary: The Customer Service Manager for Office Coffee Services is responsible for delivering exceptional...  ...1,200 customer accounts. • Conduct regular customer retention calls and account review meetings. • Visit customer sites to... 
    Work at office
    Local area
    Remote work
    Flexible hours

    Compass Group, North America

    Grand Rapids, MI
    3 days ago
  • Customer Service Coordinator
    Are you a detail-driven, patient-focused superstar who thrives in a fast-paced healthcare environment? Do you love helping others navigate complex systems and want to make a real impact on people’s lives? If so, we want YOU on our CareLinc team! What You’ll Be Doing: As...
    Daily paid
    Temporary work
    Immediate start

    Hunter Super Techs - TurnPoint

    Grandville, MI
    4 hours ago
  • Customer Service Coordinator
    Customer Service CoordinatorAs a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation to support daily shipment activities. You will be the go-to-support...

    Total Quality Logistics

    Grand Rapids, MI
    4 days ago
  • Account Executive
    Join Oktopost: Drive the B2B Social Media Revolution Social media has become mission-critical for B2B marketers, but the tools haven't caught up. While most platforms are built for B2C, Oktopost is changing the social game for B2B: proving ROI, scaling employee advocacy...
    Flexible hours
    Shift work

    Oktopost

    Grand Rapids, MI
    3 days ago
  • Customer Service - Self Storage Manager

    $16 per hour

     ...related tasks ~Our Property Managers have the opportunity to earn...  ...storage unit inspections to confirm inventory and availability helps...  ...make reminder and collection calls when required Physical...  ...variety of customer service centered sales environments including... 
    Hourly pay
    Full time
    Weekend work

    Public Storage

    Grand Rapids, MI
    4 days ago
  • Account Executive
    Join Oktopost: Drive the B2B Social Media RevolutionSocial media has become mission-critical for B2B marketers, but the tools haven't caught up. While most platforms are built for B2C, Oktopost is changing the social game for B2B: proving ROI, scaling employee advocacy...
    Flexible hours
    Shift work

    Oktopost

    Grand Rapids, MI
    3 days ago
  • Account Executive
     ...conversations and deliver solution-focused presentations ~ Collaborate with your team to win deals and refine strategy ~ Manage your pipeline, track activity, and hit your goals ~ Participate in training, team events, and ongoing development... 
    For contractors
    Work at office

    Konica Minolta Business Solutions Ltd

    Grand Rapids, MI
    21 hours ago
  • Sr. Account Manager

    $90k - $125k

     ...Account Manager Dematic is seeking an experienced, senior level account manager to grow our Lifecycle Solutions & Services Business...  ...professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic... 
    Local area

    KION GROUP

    Grand Rapids, MI
    4 days ago
  • Account Manager
     ...Account Manager We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management... 
    Local area

    Expeditors

    Grand Rapids, MI
    4 days ago
  • Account Manager
     ...leading automation solutions provider for the manufacturing communityWhat we are looking for: A career-oriented and motivated Account Manager to join a dynamic, tight-knit team engineering and integrating custom factory automation equipment supporting customers in general... 
    Temporary work

    Axis Automation

    Grand Rapids, MI
    4 days ago
  • Senior Account Manager

    $15k

     ...culture.HUB is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 20,000 employees in over 6... 
    Local area

    Squaremouth

    Grand Rapids, MI
    1 day ago
  • Customer Service & E-Commerce Supervisor - Full Time

    $16.5 - $30.2 per hour

     ...metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management,... 
    Hourly pay
    Full time
    Part time
    Seasonal work
    Work at office
    Flexible hours
    Night shift

    Whole Foods

    Grand Rapids, MI
    1 day ago
  • Account Executive
     ...through ongoing growth and retention. This role is responsible for building strong client relationships, leading regular meetings, managing project timelines and budgets, presenting recommendations and proposals, and identifying opportunities to expand partnerships... 
    Contract work
    Work experience placement
    Freelance

    Edward H. Wolf & Sons, Inc.

    Grand Rapids, MI
    4 days ago
  • Account Manager
     ...Account (Janitorial Facilities) Manager - Janitorial Services Days: Monday - Friday (Occasional Weekends) Schedule: Varies - mostly first shift Overview 4M is growing and that means we need to grow our family of Team Members. We're looking for Team Members... 
    Monday to Friday
    Flexible hours
    Day shift

    4M Building Solutions

    Grand Rapids, MI
    2 days ago
  • Account Manager
     ...Relationships That Drive Results. Success That Lasts. Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will manage your... 
    Work experience placement
    Work at office
    Flexible hours

    Hilti Corporation

    Grand Rapids, MI
    2 days ago
  • Account Executive - Corrugated Box Sales
     ...sales Experience selling in Western Michigan, prefer territory experience within 150 miles of Grand Rapids Metro Experience managing an annual revenue portfolio of $5-$20 Million Experience supporting a variety of account sizes including up to National Account... 
    Work at office

    Hood Container Corporation

    Grand Rapids, MI
    1 day ago
  • Account Manager
     ...Account Manager Opportunity At Oktopost Are you an experienced Account Manager, Account Executive, or Customer Success star? Looking to take a step forward in your professional career? Do you want to join an amazing company with an outstanding product, stellar team... 
    Work at office
    Flexible hours

    Oktopost

    Grand Rapids, MI
    2 days ago
  • Multi-Media Account Executive

    $3,500 - $5,000 per month

     ...Position Overview The Multi-Media Account Executive successfully manages relationships with dozens of local and regional businesses,...  ...and aggressively seeking new clientele by networking, cold calling, canvassing, referrals or other means to maintain a full pipeline... 
    Work at office
    Local area
    Flexible hours

    Cumulus Media

    Grand Rapids, MI
    4 days ago
  • Home Health Account Executive

    $58.7k - $78.5k

     ...Executive As a Home Health Account Executive: You will call on physicians, hospitals, SNF management, discharge planners, and case managers within an...  ...experiences that put our patients at the center of everything we do. The result is high-quality healthcare... 
    Full time
    Temporary work
    Apprenticeship
    Work at office

    CenterWell Senior Primary Care

    Grand Rapids, MI
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Confirmation Call Center Manager. Be the first to apply!

Related searches