Communication Manager

Job Description

Job Description

Position Summary

The Communication Manager serves as the central coordinator for Oliver Gospel Mission's fundraising campaigns, donor communications, and development systems.

This role translates fundraising strategy into executable campaigns by managing donor segmentation, campaign timelines, communications planning, performance reporting, and development workflows. Working closely with the Director of Development, Communication Manager translates departmental strategy into coordinated execution and measurable results. The position ensures that fundraising campaigns and communications are timely, targeted, compelling, and effective.

The Communication Manager serves as the operational leader of the Development Department, ensuring fundraising campaigns, donor communications, reporting, and support functions are executed effectively and consistently. While fundraising strategy remains the responsibility of the Director of Development, this role provides day-to-day leadership for campaign execution, communications coordination, data operations, and project management.

The Communication Manager supervises communications and data operations staff and serves as the primary owner of campaign execution across direct mail, digital communications, stewardship initiatives, and special appeals.

Position Qualifications

For Employment with Oliver Gospel

• A born-again believer in Jesus Christ
• Affirm without reservation Oliver Gospel’s Statement of Faith
• Fully support Oliver Gospel’s Mission and Vision Statements
• Ability and desire to work in harmony with other Oliver Gospel employees
• Be on time and ready to work at the assigned work location on every scheduled day of work
• Due to sensitivity for potential impact upon Oliver Gospel’s Program Participants, the use of tobacco and/or vaping products is not permitted during scheduled work hours or at any Mission event
• Valid South Carolina driver’s license

For the Communication Manager

• Bachelor's Degree in Marketing, Communications, Business Administration, Nonprofit Management, or a related field, or an equivalent combination of education and experience.
• 5+ years’ experience in nonprofit fundraising, marketing, communications, campaign management, or development operations
• Experience managing multi-channel fundraising campaigns
• CRM/database experience
• Strong project management skills
• Experience supervising staff
• Strong analytical and communication abilities

Position Responsibilities

Development Operations

• Manage the annual development communications and campaign calendar
• Coordinate execution of all fundraising campaigns
• Oversee CRM strategy, data workflows, and segmentation
• Develop donor targeting strategies
• Monitor donor retention and engagement metrics
• Create dashboards and reports for leadership
• Ensure consistency and compliance across development processes

• Facilitate regular campaign planning and project meetings
• Monitor project progress and proactively address workflow bottlenecks
• Coordinate cross-functional development initiatives to ensure accountability and timely completion

Campaign Management

• Lead campaign planning from concept through execution
• Coordinate timelines across development, communications, design, and donor relations
• Manage direct mail production schedules
• Oversee email fundraising campaigns
• Ensure campaign deliverables are completed on schedule

Communications Leadership

• Develop integrated communication plans supporting fundraising goals

• Collaborate with the Director of Development to implement messaging strategy for appeals, stewardship, and donor communications

• Review and approve fundraising copy
• Ensure consistent organizational voice and brand standards
• Coordinate communication efforts between development and program staff

Team Leadership

Supervise:

• Communications Coordinator
• Creative Designer
• Data Entry Specialist

Provide:

• Coaching
• Performance Evaluations
• Assist with hiring and onboarding
• Work prioritization
• Performance oversight
• Project management

Reporting & Analytics

• Analyze campaign performance
• Track donor retention and acquisition metrics
• Monitor email engagement and fundraising results
• Recommend improvements based on data
• Present results and recommendations to leadership

Core Competencies

Ability to communicate a complete and compelling story

Excellent writing, research, and communication skills

Exemplary knowledge of social media optimization

Exemplary interview and journalism skills

Constant learner

Excellent interpersonal skills

Excellent attention to detail and time management

Self-starter with the ability to work independently and as part of a team

Integrity in dealing with people, finances, and confidential information

Ability to flesh out ideas and meet deadlines

Motivated problem solver

Flexible and adaptable in a fast-paced environment

Mental and Physical Demands

Ability to concentrate and apply mental processes

Ability to work with disruptions, critical issues, and emotional individuals

Ability to work with a positive attitude

Ability to move seamlessly from one task to another

Ability to participate in travel experiences

Ability to remain in a stationary position for long periods of time

Ability to move about inside the facility to engage employees, residents, and/or guests

Ability to operate a computer and other office machinery for long periods of time

Ability to adapt to new technology and software

Ability to frequently lift, carry, push and/or pull items weighing up to 25 pounds

Ability to engage in limited exposure to publicly transmitted diseases, such as colds, viruses, etc.