North America Trade Management (NATM) Supervisor

NATM Supervisor – The North America Trade Management (NATM) Supervisor leads the day‑to‑day execution of import and export compliance activities across the U.S. and Canada, managing a team of five compliance specialists and reporting to the NATM Manager. Responsibilities Provide hands‑on, daily leadership and support to the NATM team. Manage daily import/export workflows, prioritization and issue resolution. Act as the first point of escalation for operational challenges, broker issues and compliance questions. Ensure execution of processes across the team, focusing on accuracy and compliance. Partner with the NATM Manager to translate strategy into practical, executable actions. Manage U.S. and Canadian customs brokers to ensure service quality, responsiveness and compliance adherence. Drive improvements in data quality and entry accuracy. Support cost and performance management initiatives related to brokerage and trade services. Ensure daily compliance with U.S. and Canadian regulations (ITAR, EAR, OFAC, Customs). Oversee execution of key processes such as screening, licensing coordination, filings and recordkeeping. Provide real‑time guidance to the team on regulatory interpretation and application. Support audits through documentation, coordination and issue response. Identify recurring operational risks and implement improvements to prevent re‑occurrence. Directly support, coach and develop team members in their day‑to‑day roles. Reinforce a strong operational discipline and accountability culture within the team. Identify and implement process improvements to enhance efficiency and compliance outcomes. Remain flexible and responsive to changes in the global trade environment, ensuring the team adapts and effectively. Contribute to the evaluation and adoption of AI and automation tools to improve operational effectiveness (e.g., document ingestion, validation, audit analytics). Support efforts to streamline manual compliance activities. Oversee freight forwarder export filing and compliance adherence. Essentials Bachelor's degree in International Business, Trade Compliance, Supply Chain or related field. 5+ years of experience in import/export compliance or customs operations. Demonstrated experience supporting daily operations and leading team execution in a compliance or logistics environment. Strong knowledge of trade regulations and operational compliance processes. Experience managing continuous improvement programs and compliance programs. Experience managing third‑party service providers. Preferred Licensed U.S. Customs Broker. Canadian Customs Specialist. Experience with CTPAT or other trade security programs. Experience leading external audits, CBP compliance reviews and compliance health checks. Working knowledge of Access Databases. Benefits Health Insurance (Medical, Dental and Vision) 401(k) Paid Time Off Parental and Caregiver Leave Flexible Work Schedule We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at View phone number on click.appcast.io. #J-18808-Ljbffr