Business Transformation Analyst

WHO WE ARE

City First Bank N.A. is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact on underserved, urban markets with the highest needs to drive equitable economic development. Our credit activities are purely commercial and focused on the following segments: Multifamily Affordable Housing, Not-for-Profit Finance, and Small Business Finance. As a depository and commercial lending provider with over $1.5 billion in bank assets as of September 30, 2026, our unified organization has over 100 employees in Washington DC and Los Angeles/Inglewood, CA.

ROLE SUMMARY

The Business Transformation Analyst is responsible for leading business process improvement and change management initiatives across the organization. This role serves as the Bank's internal transformation resource, partnering with executive leadership, department leaders, and business stakeholders to identify operational challenges, document current-state processes, design future-state solutions, and implement sustainable improvements.

The analyst will evaluate processes across multiple business functions, including commercial lending, deposit operations, finance, technology, and operational support teams. The role is responsible for establishing a consistent framework for process improvement, change management, role clarity, accountability, and operational documentation while supporting the successful adoption of organizational initiatives.

This individual will act as a change agent by helping leaders prepare for organizational, process, policy, and technology changes while ensuring employees understand and successfully adopt new ways of working.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Lead current-state and future-state process assessments across business units to identify operational inefficiencies, risks, and improvement opportunities.
• Proactively identify opportunities for continuous process improvement across business functions, evaluate potential operational efficiencies, and support implementation and measurement of recommended solutions.
• Facilitate process mapping, workflow analysis, and documentation to establish standardized and scalable operating procedures.
• Conduct root-cause analyses and develop practical recommendations to improve productivity, service delivery, and operational effectiveness.
• Partner with Executive Leadership and department leaders to prioritize transformation initiatives and align improvement efforts with strategic goals.
• Design and implement enterprise change management frameworks, including stakeholder engagement, communication, and adoption strategies.
• Develop and maintain process documentation, SOPs, RACI matrices, business requirements, and governance models.
• Lead cross-functional projects from discovery through implementation, ensuring alignment, accountability, and successful execution.
• Coordinate training, readiness activities, and implementation planning to support organizational and technology-related changes.
• Monitor post-implementation results, stakeholder feedback, and performance metrics to drive continuous improvement across the organization.
• Other duties as assigned.

EDUCATION & EXPERIENCE

Required Education/Experience:

• Bachelor's degree in Business Administration, Management, Finance, Operations Management, Information Systems, Organizational Development, or a related field.
• 5+ years of experience in business process improvement, business analysis, operational excellence, project management, organizational change management, consulting, or related disciplines.
• Experience facilitating cross-functional projects and working directly with leadership teams.
• Experience creating process documentation, workflow analysis, operating procedures, and process redesign initiatives.
• Strong experience conducting business process mapping and operational assessments.

Preferred Experience:

• Experience within commercial banking, financial services, or other regulated industries.
• Previous consulting experience strongly preferred.
• Experience supporting enterprise-wide transformation initiatives.
• Master's degree preferred but not required.
• Experience implementing organizational change frameworks and adoption strategies.

KNOWLEDGE, SKILLS, AND ABILITIES

• Business Process Management (BPM), Process Mapping, business analysis, requirements management, and Workflow Design
• Change Management Methodologies, change impact assessments, stakeholder readiness, and adoption measurement
• Root Cause Analysis, risk and control awareness
• Stakeholder Management and cross functional collaboration
• Operational Excellence, project performance management and benefits realization
• Strong Analytical and Problem-Solving Skills
• Strong business communications and ability to present findings , recommendations to leadership
• Critical Thinking ,Strategic Planning Capabilities, and ability to align process improvements with business objectives
• Microsoft Office Suite, including advanced Excel and PowerPoint
• Microsoft Visio and/or Lucidchart
• Familiarity with Project Management and Collaboration Platforms (Asana, Jira, Monday.com, or similar)