Sales Operations Manager

Sales Operations Manager Department: Retail Employment Type: Full Time Location: Remote - US Description About Rho Nutrition Rho Nutrition was founded to bring integrity and innovation to supplement manufacturing by prioritizing medically studied, high-quality formulations. Our products feature clinically proven ingredients using next-generation bio-delivery technologies to enhance cellular-level absorption and drive measurable health benefits. Founded with the vision to deliver unparalleled cellular absorption, we focus on transparency, effectiveness, and empowering individuals to understand and optimize their supplementation. Rho is committed to advancing the science behind wellness and helping customers invest in their health with efficacy-driven solutions. Operating across Shopify DTC, Amazon, and national retail, Rho serves hundreds of thousands of customers and is scaling rapidly while maintaining our strict standards. Retail is one of the fastest-growing parts of our business. Rho is on shelf at leading natural, conventional, and specialty retailers, including Sprouts, The Vitamin Shoppe, Wegmans, Hy-Vee, Erewhon, Fresh Thyme, and SCHEELS. We work with retailers both directly and through distribution partners like KeHE and UNFI, and we are adding new doors, channels, and items quickly. Role Overview We are looking for a [Sales Operations Manager] to own the operational engine behind our retail business. This role is central to how our retail business grows. The Sales Operations Manager reports directly to the VP of Sales and is the operational backbone of retail at Rho. You will keep our existing retailer and distributor partnerships running smoothly, from item setup and promotions to deductions and reporting. You will also help us win new ones by preparing the data, analysis, and new item submissions behind every pitch, and by making sure every new launch gets set up and executed cleanly. You will be the operational right hand to the VP of Sales and the person the sales team relies on to make retail run. This is a role for someone who thinks like an owner. Retail never stops: submission deadlines are approaching, promotions are going live, orders are shipping, and deductions are posting whether or not anyone is watching. Owning that means staying close to what is happening, catching problems before they cost us, and getting things done without needing to be chased. When something is handed to you, you figure it out, get it done, and close the loop. What You'll Own New item setup with retailers and distributors, from first form to on-shelf Promotion execution across retailer and distributor portals Distributor & retailer portal management Trade spend tracking, from plan to actual Deduction and discrepancy resolution Order and PO visibility and reporting from the sales side Retail sales reporting and data, including SPINS and other syndicated retail data Cross-functional coordination between Sales, Operations, Logistics, Finance, and Marketing Record keeping for contracts, agreements, and item files The processes and systems that let retail scale You are accountable for retail running cleanly, not for one account, one form, or one report. Key Responsibilities Item setup and promotion execution Own new item and SKU setup end to end with retailers and distributors. Submit and maintain promotions in retailer and distributor portals, and complete all promotional paperwork accurately and on time. Track every deadline so launches, resets, and promotions are never late because of us. Confirm that what runs at shelf matches what was agreed to, and flag issues before they become costly. Retailer and distributor management Work day to day in distributor and retailer portals to keep item data, pricing, and promotions current. Serve as the go-to operational contact for distributor and retailer partners, resolving issues quickly and professionally. Trade, deductions, and financial accuracy Track planned versus actual trade spend by account and promotion, and keep trade records accurate and ready for review. Partner with Finance on reconciliations and post-promotion analysis. Investigate deductions and chargebacks, separate valid from invalid, and drive disputes to resolution. Orders, reporting, and analytics Track POs, orders, and fill rates from the sales side in partnership with our Operations and Logistics teams, who own order processing and fulfillment. Spot risks like out-of-stocks or late shipments early and keep the sales team ahead of them. Pull and analyze SPINS and other syndicated retail data, distributor reports, and EDI data to build clear, regular reporting for the VP of Sales and leadership. Turn data into insight: what is working, what is not, and where we should focus. Process, systems, and coordination Act as the hub between Sales, Operations, Logistics, Finance, and Marketing on everything retail execution requires. Improve how we manage order management, and promotional tracking, and build the templates, trackers, and workflows the business needs. Keep contracts, agreements, item files, and account records organized, current, and easy to find. Take on whatever else it takes. If it helps the business win at retail, it is in scope. How You Will Operate The person who thrives in this role tends to look like this: Proactive by default - you take ownership instead of waiting for someone else to identify the problem or the next step. Self-directed - when something lands on your desk, you figure out what is needed and get it done. Detail-obsessed - you know a missed deadline or a wrong UPC can cost a launch, and you get it right the first time. Resourceful - when you do not know the answer, you find it. Always aware - you notice the small signal before it becomes a large problem, and you stay close enough to the business to see it. Accountable - you move with urgency, you finish what you start, and you do not need to be chased. Comfortable in ambiguity - priorities shift, resources are finite, and the playbook is often being written as you run it. That energizes you rather than frustrating you. Qualifications and Experience Required Qualifications and Experience 3-5 years of CPG experience. Direct experience doing this type of role, either in sales operations or sales support at a CPG brand, or on the other side of the desk at a key grocery or mass retailer, distributor, or broker. Hands-on experience working with both retailers, distributors and brokers. A proven track record of working independently and delivering results. Exceptional organization and attention to detail, with the ability to manage many deadlines at once without dropping any. Advanced Excel or Google Sheets skills. Experience with large retail accounts in Grocery, Mass and/or Club channels and their systems is a plus. What Does Success Look Like in This Role New items and promotions go live on time and as planned, every time. Distributor and retailer partners see Rho as one of the easiest brands to work with. Deductions are resolved quickly, and recurring issues stop recurring. Trade spend is tracked accurately, and we know what every promotion delivered. The VP of Sales and leadership have clear, current visibility into retail performance without having to ask for it. Problems are identified and resolved before they show up in the numbers. Our retail processes and systems keep pace with our growth. Why Join Rho Nutrition At Rho Nutrition, you'll be part of a team that is passionate about helping people live healthier, stronger lives through evidence-based nutrition. We believe great work happens when talented people are empowered to innovate, collaborate, and grow. Joining Rho means contributing to a mission-driven company that values integrity, curiosity, and continuous improvement - while giving you the opportunity to make a real impact on the health and performance of the communities we serve. If you're motivated by purpose and excited to work alongside people who care deeply about results and relationships, Rho Nutrition is a place where your work truly matters. #J-18808-Ljbffr